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Replies posted by Nikhil P

73 Replies

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How can I ask for a PAC code from IDmobile if their services are offline due to COVID19?

Hi @NeilDavey, Welcome to the iD Community, and sorry to hear you’re thinking of leaving us. All the information about how to get hold of a PAC can be found here. You won’t actually need to contact us, you can get your PAC simply by sending a text. Hope this helps, Thanks, Nikhil

Sim issues

Hi @Keith0706, Welcome to the iD Community, and sorry to hear of the issues you’re having with your new SIM. Did you process an upgrade or Plan Change? Have you tried turning your phone off, and removing your SIM card, then inserting it again, and seeing if it connected to the network? Sometimes t...

Unlocking phone and leaving contract

Hi @Julie Heaps, Welcome to the iD Community. We’ll be able to assist you in stopping your disconnection. Please email us and the team will pick this up for you. Thanks, Nikhil

help please

Hi @Eleshashasha, The team will be able to assist in getting your phone and SIM blocked. Please could you send an email and include a link to this post. A member of the team will be in touch as soon as possible. Thanks, Nikhil

How can I protect my child from running up extra charges

Hi @pif , Welcome to the iD Community! As @natalijameralin mentioned, getting registered on the iD Mobile app or My Account online, is the best way you can control usage. When you first purchase an iD Mobile plan, you’ll be asked to select a cap during the checkout process. This will be the Bill Ca...

(covid-19) transfering from three to iD

Hi @alicehnom , The easiest way for your friend to switch their number over to iD Mobile is by filling the details out on this page. No need to contact us, simply, click the link and fill out the details, once they’ve recieved their SIM. All the details needed should be on the SIM card and the pape...

Sim issues

Hi @Keith0706 , After they processed your upgrade, did you receive a new SIM in the post? If so, did you pop it in your phone? You’ll need to activate it before you can use it. You can activate your new SIM in the app, by going to the ‘My Services’ page and selecting ‘Activate my SIM’ then entering...

Changing to 30-day rolling SIM only contract from monthly contract

Hi @rex, Rather than upgrading, you can simply change your plan to a 30-day SIM in the app, it’s really quick and usually takes a few hours, before your new plan is live. You can find out how to change your plan here. Once you’re out of your 24-month contract, there won’t be a fee to change your pl...

PAC

Hi @Chelsea H , Welcome to the iD Community. That PAC code appears to be a Vodafone PAC code. How long ago did you transfer your number to iD Mobile? Also, how did you request the PAC? Was it by text or using the iD Mobile App/My Account online. Thanks, Nikhil

restricted service

Hi @Lin, Welcome to the iD Community. I’ve sent you a direct message with some further information. Thanks, Nikhil

Mary Kearney-Knowles- Bill payment

Hi @Kearney-knowles, Welcome to the iD Community. You can find the information you need here, under ‘How to pay my bill’. Hope this helps, Thanks, Nikhil

Change of contract

Thanks @Gregor . @Lindylou Are you registered on the iD Mobile App or My Account online? You can check all your allowances on there. Thanks, Nikhil

Stac code requested but needed Pac

Thanks @Gregor , Hi @Saj1709, Unfortunately, your STAC request will need to be cancelled before you can generate a PAC. I’ll DM you the contact details and one of the team will look in to it for you tomorrow. Thanks, Nikhil

paid bill still restricted

Hi @Bhicky, Welcome to the Community. Sorry about the issue you’re having. If your account was barred, it can take a few hours for the bar to be lifted. I’d recommend waiting a couple more hours, also try resetting your phone every now and then. If it doesn’t work, give us a shout and we’ll look...

Unable to register - Details incorrect

Hi @hlcstudy, Welcome to the iD Community. Hopefully our article on ‘Having trouble registering your account?’, should help. If not let us know. Thanks, Nikhil

Requested a STAC code instead of a PAC code - How do I cancel this?

Hi @Chloetyler_x, Welcome to the iD Community. I’ve DM’d you with further information regarding your query. Thanks, Nikhil

Unable to register - Details incorrect

Hi @hlcstudy , Sorry about this. We may have to look in to your account for you. I have DM’d you with further information. We’ll get you logged in soon. Thanks, Nikhil

restricted service

Hi @Lin , I have removed the content from your last message as we do not advise sharing personal information on the Community. I’ve taken note, and will get someone to contact you. Thanks, Nikhil

Being charged for a SIM that never arrived

Hi @Craig Holahan , I’ve sent you a direct message with contact information. Thanks, Nikhil

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