Replies posted by Nikhil P

278 Replies

pacificus
pacificus
asked in Community Archive

Republic of Ireland charges

Hi [url=https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.idmobile.co.uk%2Fmembers%2Fpacificus-1876&data=02%7C01%7C%7Ce606211e042643e9cdf908d5db6aa7fe%7Cf4fd83f8cc5f4fc6bf6341c416a63bcd%7C0%7C0%7C636656173474623709&sdata=a8BacBWlEAUusZ7ON0ztyeQQ4XdTIb4PSbori7ks%2BOQ%3D&reserved=0]@pacificus[/url], as the Republic of Ireland is one of our 50 Inclusive roaming countries, you can use your inclusive minutes, text and data. You can also purchase our standard add-ons to use within those countries, should you need extra allowances. As mentioned by Chloe, calling abroad from the UK is considered an international call and subject to international call charges (even if you're calling one of our Inclusive roaming countries). You can get more info on using your iD phone in Ireland (and any other inclusive roaming destination) here: [url=https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.idmobile.co.uk%2Fcoverage-internat

7
Ryan
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

We’ve got our first iD Community Superhero!

Congrats [user=4391]terrywebbs[/user] !!

24
Kevin
Newbie
3 years ago
Jjjjjjessssica
Civilian
JjjjjjessssicaCivilian
asked in Community Archive

Can I text a UK mobile number who’s on holiday in Spain?

Hi [user=11161]Jjjjjjessssica[/user], [user=4402]Hikari[/user] If you text abroad from the UK, this is classed as 'International' usage and is chargeable (That includes if you text a UK number in one of our Inclusive Roaming countries). Whereas If you're abroad and using your phone, that's classed as 'Roaming'. The international charges for contacting Spain from the UK are below: [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/f3b1f4ea-8c00-4b88-82c6-b2db2f49bcde.jpg[/img] Alternatively, if your friend is on a mobile UK network, they may be able to use their data allowance in Spain without being charged roaming rates(check with them first), but if so, you might be able to use messaging apps that use data only, such as WhatsApp, That way you can both just use your allowances to contact each other, and if you're connected to Wi-Fi, you won't use any of your data :). Hope this helps, Thanks [list] [*]Nikhil [/list]

13
A
Civilian
4 years ago
4467
Civilian
4467Civilian
asked in Community Archive

What happens if i change my plan, does this affect my Contract length?

Hi @4467,  If you go down the ‘Change my plan’ route on the iD Mobile app, you’ll only be shown 30-day rolling plans, as you’re now out of your 24 month contract, and can end your plan whenever you’d like. You also have the ability to change your plan every 30-days should you like to.  If you go down the ‘Upgrade’ route, you’ll be able to either choose a new Handset plan (24 months) or a SIM Only plan (30-day rolling) as @Kevin mentioned above.  Should you need any more information, just let us know.   

5
Mohammed
iD Mobile Employee
4 years ago
kat
Civilian
katCivilian
asked in Community Archive

Keep my number but want to cancel my account

Hi @kat ,  Are you trying to move your number over to iD or cancel your iD plan?  In order to keep your number, you’ll need to transfer it to a network. Unfortunately, you can’t transfer a number already on the iD Mobile network, to another iD SIM, it’ll have to be transferred to another network, then you can move it back to iD Mobile at a later date. Hope this helps, Thanks, Nikhil

6
Kevin
Newbie
4 years ago
Neogers
Civilian
NeogersCivilian
asked in Community Archive

cancelling sim only.

Hi @Neogers,    Sorry to hear about the issues you’re facing, getting your iD Mobile SIM up and running.    Here’s a link to the information on how to end your iD Mobile plan.    Both the PAC and STAC route, will require you to have a SIM from another network ready for your to transfer over to, but in the long run this may save you money as your iD plan will disconnect as soon as you’ve switched over to the other network.   If you’re still within your returns period (30-days) if you purchased from iD Mobile direct, or 14 days if you purchased from Carphone Warehouse, then email  and they’ll assist you in processing your return.    Hope this helps.  Thanks, Nikhil

4
Mohammed
iD Mobile Employee
4 years ago
NeilDavey
Civilian
NeilDaveyCivilian
asked in Community Archive

How can I ask for a PAC code from IDmobile if their services are offline due to COVID19?

Hi @NeilDavey,  Welcome to the iD Community, and sorry to hear you’re thinking of leaving us.    All the information about how to get hold of a PAC can be found here.  You won’t actually need to contact us, you can get your PAC simply by sending a text.    Hope this helps, Thanks, Nikhil

1
Nikhil P
iD Mobile Employee
4 years ago
K
Civilian
Keith0706Civilian
asked in Community Archive

Sim issues

Hi @Keith0706,  Welcome to the iD Community, and sorry to hear of the issues you’re having with your new SIM.  Did you process an upgrade or Plan Change? Have you tried turning your phone off, and removing your SIM card, then inserting it again, and seeing if it connected to the network? Sometimes the SIM just needs a bit of a reboot when you process a change on it.  Thanks, Nikhil

5
P
iD Mobile Employee
4 years ago
M
mrscreynolds
asked in Community Archive

Unlocking phone and leaving contract

Hi @Julie Heaps,  Welcome to the iD Community.  We’ll be able to assist you in stopping your disconnection.  Please email us  and the team will pick this up for you.  Thanks, Nikhil

5
Nikhil P
iD Mobile Employee
4 years ago
E
Civilian
EleshashashaCivilian
asked in Community Archive

help please

Hi @Eleshashasha,  The team will be able to assist in getting your phone and SIM blocked. Please could you send an email and include a link to this post.  A member of the team will be in touch as soon as possible.  Thanks, Nikhil

2
E
Civilian
4 years ago
pif
Civilian
pifCivilian
asked in Community Archive

How can I protect my child from running up extra charges

Hi @pif ,  Welcome to the iD Community! As @natalijameralin mentioned, getting registered on the iD Mobile app or My Account online, is the best way you can control usage. When you first purchase an iD Mobile plan, you’ll be asked to select a cap during the checkout process. This will be the Bill Cap amount until you change it (on the app or online). If you allow them access to the app or online account, then they will have the ability to change the Bill Cap, so i’d suggest you have the app installed, so you can keep an eye on the usage. You can install it on any iOS or Android device, regardless of what network the phone is operating on.  You’ll also have the ability to set a few other restrictions on the accounts, such as setting an ‘Adult content’ bar and a ‘Premium bar’, these are features that ensure your child will stay safe when using their iD account, as well as not ring-up any unexpected charges. Thanks, Nikhil

3
Ryan
iD Mobile Employee
4 years ago
A
Civilian
alicehnomCivilian
asked in Community Archive

(covid-19) transfering from three to iD

Hi @alicehnom , The easiest way for your friend to switch their number over to iD Mobile is by filling the details out on this page.  No need to contact us, simply, click the link and fill out the details, once they’ve recieved their SIM. All the details needed should be on the SIM card and the paper invoice that comes with the SIM.  You can find more about switching to iD here.  Thanks, Nikhil

3
Nikhil P
iD Mobile Employee
4 years ago
K
Civilian
Keith0706Civilian
asked in Community Archive

Sim issues

Hi @Keith0706 ,  After they processed your upgrade, did you receive a new SIM in the post? If so, did you pop it in your phone? You’ll need to activate it before you can use it. You can activate your new SIM in the app, by going to the ‘My Services’ page and selecting ‘Activate my SIM’ then entering the details on the screen, If you didn’t swap your SIM out, I just wanted to confirm if you’ve got signal bars appear on your phone? Its usually on the top of your screen, either on the left- or right-hand side. Thanks, Nikhil

5
P
iD Mobile Employee
4 years ago
R
Civilian
rexCivilian
asked in Community Archive

Changing to 30-day rolling SIM only contract from monthly contract

Hi @rex,  Rather than upgrading, you can simply change your plan to a 30-day SIM in the app, it’s really quick and usually takes a few hours, before your new plan is live. You can find out how to change your plan here. Once you’re out of your 24-month contract, there won’t be a fee to change your plan, however your first bill after you process your change may look a bit different than usual. If you’ve already paid for your old plan, then you process a plan change, we’ll be sure to credit you for the overpayment, and this will appear on your next bill. So, you don’t have to do it on the day your contact ends, as we’ll credit the difference, but if you’re changing your plan and not upgrading, do, do it after your contract ends. Once you’ve changed your plan to a 30 day SIM, you can change your plan once every 30 days, so it’s worth keeping an eye on what’s available for you to change to.  Hope this helps. Thanks, Nikhil

20
Kevin
Newbie
3 years ago
C
Civilian
Chelsea H
asked in Community Archive

PAC

Hi @Chelsea H ,  Welcome to the iD Community.  That PAC code appears to be a Vodafone PAC code. How long ago did you transfer your number to iD Mobile?  Also, how did you request the PAC? Was it by text or using the iD Mobile App/My Account online.  Thanks, Nikhil

2
C
Civilian
4 years ago
L
Newbie
LinNewbie
asked in Community Archive

restricted service

Hi @Lin,  Welcome to the iD Community.  I’ve sent you a direct message with some further information.  Thanks, Nikhil

7
A
iD Mobile Employee
4 years ago
K
Civilian
Kearney-knowlesCivilian
asked in Community Archive

Mary Kearney-Knowles- Bill payment

Hi @Kearney-knowles,  Welcome to the iD Community.  You can find the information you need here, under ‘How to pay my bill’. Hope this helps, Thanks, Nikhil

1
Nikhil P
iD Mobile Employee
4 years ago
Lindylou
Civilian
LindylouCivilian
asked in Community Archive

Change of contract

Thanks @Gregor .  @Lindylou Are you registered on the iD Mobile App or My Account online? You can check all your allowances on there.  Thanks, Nikhil

3
Gregor
Newbie
4 years ago
S
Civilian
Saj1709Civilian
asked in Community Archive

Stac code requested but needed Pac

Thanks @Gregor ,  Hi @Saj1709, Unfortunately, your STAC request will need to be cancelled before you can generate a PAC.  I’ll DM you the contact details and one of the team will look in to it for you tomorrow.  Thanks, Nikhil

23
BlazingGhost
Civilian
3 years ago
Bhicky
Civilian
BhickyCivilian
asked in Community Archive

paid bill still restricted

Hi @Bhicky,  Welcome to the Community.  Sorry about the issue you’re having.  If your account was barred, it can take a few hours for the bar to be lifted. I’d recommend waiting a couple more hours, also try resetting your phone every now and then.  If it doesn’t work, give us a shout and we’ll look in to it for you.  Sorry for the inconvenience.  Nikhil

30
andewhite
Legend
1 year ago
H
Civilian
hlcstudyCivilian
asked in Community Archive

Unable to register - Details incorrect

Hi @hlcstudy,  Welcome to the iD Community.  Hopefully our article on ‘Having trouble registering your account?’, should help. If not let us know.  Thanks, Nikhil

4
H
Civilian
4 years ago
Chloetyler_x
Civilian
Chloetyler_xCivilian
asked in Community Archive

Requested a STAC code instead of a PAC code - How do I cancel this?

Hi @Chloetyler_x,  Welcome to the iD Community.  I’ve DM’d you with further information regarding your query.  Thanks, Nikhil

1
Nikhil P
iD Mobile Employee
4 years ago
H
Civilian
hlcstudyCivilian
asked in Community Archive

Unable to register - Details incorrect

Hi @hlcstudy ,  Sorry about this. We may have to look in to your account for you.  I have DM’d you with further information.  We’ll get you logged in soon.  Thanks, Nikhil

4
H
Civilian
4 years ago
L
Newbie
LinNewbie
asked in Community Archive

restricted service

Hi @Lin ,  I have removed the content from your last message as we do not advise sharing personal information on the Community. I’ve taken note, and will get someone to contact you.  Thanks, Nikhil

7
A
iD Mobile Employee
4 years ago
Craig Holahan
Civilian
Craig HolahanCivilian
asked in Community Archive

Being charged for a SIM that never arrived

Hi @Craig Holahan ,  I’ve sent you a direct message with contact information.  Thanks, Nikhil

8
Ryan
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?