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Welcome to your new iPhone. Whether you’re an Apple novice, or simply upgrading your device, setting up an iPhone is always exciting. Here’s our simple step-by-step guide to getting started with your new iPhone.How to insert a SIM Card into an iPhone Firstly, you’ll need to locate the SIM card slot. This is about halfway down the right side of your iPhone. Apple provide SIM pins (a tool used to release the SIM tray) with all new phones. But if you don’t have one, a paperclip will do the trick. Then simply:Push the SIM pin into the small hole of the SIM tray to make it pop out Remove your Nano SIM from the iD SIM packaging and place it in the tray (with the gold contact facing downward) Place the SIM tray back into your new iPhone Turn your iPhone on ‘iD’ or ‘iD Mobile’ should now appear in the top-left corner of your screen Getting Started After turning on your new iPhone, you’ll be greeted by the Apple logo and the word ‘Hello’ in various languages. Follow the on-screen instructi
So, you’ve just bought a new Android phone – how exciting! Before you get going, you’ll need to set it up first. But don’t worry, whether it’s a Samsung Galaxy S22 or a Google Pixel 6, the process couldn’t be simpler. Here’s our easy-to-follow guide for getting started with your new Android phone. How to insert a SIM into an Android phoneFirstly, you’ll need to locate the SIM card slot. This is usually on the side of Android phones, roughly halfway down. Your new phone will come with a pin (a small SIM ejection tool), but if you misplace it or don’t have one, a paperclip can do the job just fine. Insert the pointy end of the pin into the tiny hole of the SIM tray Once the SIM tray pops out slightly, gently pull the SIM tray out Then, pop your new Nano SIM from the iD SIM packaging Place it in the tray – the gold contact should lie flat and face downward Insert the SIM tray back into your new Android phone until it clicks into place Turn your new phone on – ‘iD Mobile’ will now appear
On 5 April I received two very short calls from a number I did not recognize. I did not answer these calls. My next bill showed that I had been charged a total of £4.90 for two calls made to this number. These two calls overlapped in time. A search of the Internet suggested that the calls came from Samoa. Clearly someone had hacked into the ID phone system. What action will ID Mobile take to prevent this happening again? What action do I need to take to receive a refund for these charges?
On July bill, whilst travelling on holiday in the EU, noticed a "rest of world" roaming charge. As was travelling in France at the time, this was a little unexpected. As we were close to the Swiss border, wondered if this may be due to phone picking up Swiss network rather than .FR network, as charges would seem to make match.
I have a bundle that hasn’t run out yet but I’m unable to make calls ( the phone says I have no credit) and send texts. I have tried my sim in a different phone, I had the same problems. I haven’t changed any phone settings either. It was literally working one day and not the next. I have a strong network signal and can receive calls and texts. Please help!?!?
Is there a way to enable a login to the app for children? It is useful for my kids to see their usage and allowances left, but at the moment the only way I see of doing that is giving them my password to the entire account, which is less than ideal for obvious reasons. is there a way to create sub accounts with limited or view only access for children?
I’ve recently moved to idmoblie and I’ve transferred my old number. It’s allowing me to call others from my transferred number and send imessages but it won’t let me send regular texts? This is inconvenient as my mum doesn’t have an iphone so I can’t text her. Any help would be appreciated.
I requested the policy to be cancelled on 19/3/20 and i cancelled the direct debit.i just got an email from you saying the direct debit has been cancelled and to contact you.ive never found it so hard with any other company to have someone do as as customer has asked.its been impossible to get hold of anyone the past four months ive tried to cancel as i dont have the phone or sim anymore and only by an agent on twitter do i know the phone number.cancel the contract as i requested last month as i wont be paying any charges or further direct debits as i requested this last month!
Been a customer for 2 years with no problems until 4 days ago when my lg g6 showed emergency calls only. Tried the sim in different phones but same problem. Called ID who said technical services would be in touch in 48 hours, they weren't, so called again. I'd recently upgraded, so I had a new unused sim, was told to put it in and they activated it, but 2 days later I'm still not registered on the network. Like most people I depend on my phone for business and family communication. My son fell of his bike and was unable to contact me. By the way he has an ID sim which works fine. I see that I'm not the only one to have this problem, I'm looking for a more reliable network now, but just wondering if anyone knows what's going on ?
I know this has been asked before, but I want an actual answer. So I just switched from virgin, where I could use 5G on my Oppo Find X2 Pro, but now, on ID, I can't. So I go online to find that my phone isn't compatible with their 5G network, even though it can use 5G on Three... And ID uses threes network, so it should be able to. And then i see that the find x2 lite can use 5G, the lowest end x2 phone, while the highest end x2 phone can't? Then the find x3 neo can use 5G, even though it has the same chipset. This question has been asked 6 months ago, and ID said they were waiting for their engineers or whatever to verify it, and they still haven't. It makes no sense. Either enable 5G on it or give a valid reason why it cant use it please
Recently purchased a Redmi Note 10 and although wifi calling is turned on it doesnt work. I live in an area with poor signal and hence rely on wifi calling.I cant see The Redmi Note 10 on the wifi calling enabled list, but my old (very old) Honor phone is listed which is strange. Can someone confirm that the issue is that my phone is not currently supported? If so, is it to be supported soon otherwise it looks like I’ll have to switch network.For the record, my old Honor phone never worked well on ID mobile wifi calling but did with other networks?!
I am not a ID mobile customer however I have received a letter this morning about a direct debit being set up in my name. I have notified account action fraud of this. Please cancel and remove my details from your system as I did not set it up!! I want to talk to a real person about this as I am understandable very frustrated and upset!
I want to change my sim plan - same monthly payment but a better deal - unlimited minutes & texts . Every time I select and go thru to checkout it seems to be treating me as a new customer. A bit worried it's going to send me a new sim with an additional monthly payment. Do I just checkout with the 1p charge taken off my credit card?
HI,Have been with id mobile for a while now and happy but the signal is terrible inside our home compensated thus far due to wifi calling which was working flawlessly on Samsung galaxy Note 8. But I recently changed to Samsung Glaxy Note 10+ 5G phone and the wifi calling has stopped working on it. I know it is not a phone issue because it iw working fine on a vodafone sim, The strange thing is wifi calling option is ticked and all but the phone does not trigger the wifi access to call when it should. The phone is fully updated to the latest software (as said earlier I tested it on my friend’s Vodafone sim and wifi calling works fine on the phone)Someone tells me I need a new sim because I now have a 5G phone. Is that correct?
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