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715 Topics

Lorne
Newbie
LorneNewbie

New App Not Fully WorkingNew

Hi, I’ve downloaded the new app but am still seeing ‘Oops - something has gone wrong’ on the Plan tab. I used to be able to see my data / calls / texts usage on the old app but cannot see this on the new app. Please can you expedite a fix for the above. Thank you.

46
JoeKing
Sidekick
1 day ago
Adrian Mihail
Newbie
Adrian MihailNewbie
posted in Coverage & Network

very bad signal( i feel scammed)

Before i moved to ID i checked the coverage in my area and it said 4g was working fine, after the swap i have 1line of signal or 0, is this a joke? i feel like I'm being robbed, i have a new phone contact and unlimited data paying £61 a month FOR WHAT? why can't UK mobile Internet providers can fix the Internet problems for once? if you have network problems constantly why you rip-off people?  I'm in BB1 area Burnley 

15
Kash
iD Mobile Employee
4 days ago
Donna Armstrong
Newbie
Donna ArmstrongNewbie
asked in Getting started with iD.

My number was fraudulently ported to another network and Its been nearly 14 days and ID mobile still hasn't sorted this

Please Help… I am losing my mind over this.  Firstly someone hacked my ID mobile account and requested a PAC code to port to another network.  As soon as my I knew there was an issue I contacted ID mobile.  This was almost 2 weeks ago and even though a new sim has been sent out and the PAC number has been retrieved back from another company.  I still can not get onto the network.  despite the numerous online chats and promises of “it will be another 48 hours our tech team are dealing with it”  nothing is happening.  I have asked on many occasions for the Tech team to contact me.   I am just going round in circles.  

20
Tyler
iD Mobile Employee
9 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Say Hello to eSIM on iD Mobile: The Smarter Way to Stay Connected!

Get ready to experience a whole new level of mobile connectivity with iD Mobile! We're thrilled to announce the launch of eSIM technology on our network, and we can't wait for you to try it out. Say goodbye to the hassle of physical SIM cards and embrace the convenience of eSIM—it's like having a digital SIM card built right into your phone!What is an eSIM?An embedded SIM (eSIM) comes pre-installed in your phone, eliminating the need for a physical SIM card.To activate your eSIM, just scan the QR code we send you by post and follow the provided setup instructions.Why choose eSIM on iD Mobile? Let us count the ways!It's convenient. No need to wait for your SIM to arrive in the post. You’ll receive your eSIM via email shortly after you’ve completed a purchase.  More secure and durable: Since eSIMs are built into your device, they're much less likely to get damaged or lost compared to those tiny physical SIM cards.  Double digits. You can have two active numbers seamlessly switch between

9115
S
Newbie
6 days ago
Prinz Protato
Newbie
Prinz ProtatoNewbie
asked in Coverage & Network

eSIM in Q2 2024

It’s been a few years now since Three have officially had eSIMS, unfortunately due to my unique situation where I get a “free” 100mb, 100 mins and 100 texts, with RWG Mobile, I need an eSIM because that RWG mobile one is physical  will eSIM come this year? I really want to try Theee

17
C
Rookie
14 days ago
DazTilly
Newbie
DazTillyNewbie
asked in Device & Phone Support

no service all day

just joined iD 3 days ago my first mobile was 1989. NEVER have i had any outage. today, all day, no service. yet friends on 3 have no problem. one is sat next to me right now no service FY5 3SA what's going on iD??

16
Kash
iD Mobile Employee
8 days ago
K
Newbie
kacratNewbie
asked in Device & Phone Support

No Service After Port-in

HI Folks,   I have just joined ID from EE and so requested my PAC code from EE to transfer my number. The problem I am having is that it would appear that my number on my phone has been updated but my screen shows “NO SIM / NO SERVICE” and it would appear that I have indeed lost the network as I cannot get any phone or text service and I have lost mobile data.The Pac request was placed Saturday with transfer on Tuesday and as I stated earlier it would aooear to have gone through as my old EE phone has gone off.I have tried the usual switch off/on, reseated and wiped the sim but still no luck, I even went into Currys and they just said it might take a while, but it has been 32 hours now and its getting ridiculous.I have tried loggin on to ID mobile but when I tried to register they wanted to send me a code through to my phone which I cannot get messages on. Any help or ideas would be most welcome .  

14
Tom
iD Mobile Employee
26 days ago
E
Newbie
EfcgarvNewbie
asked in Announcements.

The app isn't working.

Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year

8
Tom
iD Mobile Employee
29 days ago
Maria E-h
Newbie
Maria E-hNewbie
asked in Device & Phone Support

can I use an esim on my iphone 15pro with iD mobile

I have recently taken out a new contract with ID mobile and will be in Asia on a cruise soon. Can I buy an eSIM before I go away and load it on to my iPhone 15pro once there. The information is very misleading when I look for answers as it keep saying ID mobile does not support eSIM’s but then refers to Apple Watches at the same time. So the question is…. Does ID mobile support eSIM’s on iPhone 15pro 

7
C
Rookie
14 days ago
R
Newbie
RaggybearNewbie
asked in Getting started with iD.

Porting PAC code problem

I’m trying to submit a PAC code and getting a “Something went wrong!” message. I believe all my details are correct. Please help.

12
Tom
iD Mobile Employee
1 month ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Roaming.

Which countries aren’t included in iD Mobile's free Roaming?

At iD Mobile we’re all about keeping you connected. Unfortunately, there are some countries in which our Network Partner, Three, do not have a roaming agreement in place. This means you won’t be able to use any roaming services in the following countries:Iran, Mayotte, Laos, Libya, Bhutan, Burundi, Chad, Cocos (Keeling) Islands, Comoros, Cook Islands, Curacao, Djibouti, East Timor, Eritrea, Guinea, Guinea-Bissau, Kirbati, Lesotho, Mali, Marshall Island, Mauritania, Micronesia Republic, Nauru, New Caledonia, Niue, Palau, Palestine, Pitcairn Island, Solomon Islands, Somalia, Sudan, Suriname, Swaziland, Syria, Tibet, Tokelau, Tonga, Tuvalu, Wallis and Futuna Islands, Western Sahara, Zimbabwe.Additionally, there are some restrictions in the following countries:Cuba – SMS services not supported.Namibia – Data services not supported.Macau – Data services not supported. Remember, we do offer 50 free roaming destinations throughout the EU, EEA and beyond.  You can find out more about iD Mobile

6810
iD Mobile
iD Mobile Employee
13 days ago
Maria Lisa Kouroushi
Newbie
Maria Lisa KouroushiNewbie
asked in Bills & Charges

Can't make outgoing calls

Hi I've been trying to make calls over the last few weeks and they just won't connect even though I have 1,2 or 3 bars showing. Please advise. Hoe can I contact someone at ID

7
Kash
iD Mobile Employee
4 days ago
I
Rookie
Ian2009Rookie
asked in Device & Phone Support

Receiving Text Mesages in Turkey

Hi - currently overseas vin Turkey for a few weeks. I've tried to set up a new payment with my bank and should get an automated SMS - but I'm not receiving it.I am in a monthly contract. I have data roaming turned off - is there a simple fix?Thank you.    

6
Kash
iD Mobile Employee
7 days ago
Alannah Calvert
Newbie
Alannah CalvertNewbie
asked in Upgrading or Changing Your Plan

How can I change my Delivery Address for an upgrade?

Hi I am looking to upgrade, when I get to ordering the new phone there is no option to change the delivery address that I want to select. How do I contact you? The live chat is always down and there’s no way of telephoning you to sort this. 

7
Tom
iD Mobile Employee
25 days ago
J
Newbie
JenOfarr84Newbie
asked in Ask a question.

Some issues with PAC transfer

I moved from EE to ID. New ID sim received on 2nd April. PAC transferred my old number to my new sim on 3rd April. Now I cannot register my phone due to the account only accepting the number provided in the pack from ID and not the number transferred by PAC. Plus not fully transferred over by PAC. Cannot receive calls or texts from people on EE (my old network) but can from other networks. So my hubby and brother on EE cannot phone or text but my daughter and mom can call from tesco and giffgaff! It seems that either EE or ID have not communicated correctly to get me transferred over. Plus your system hasn't updated my number to allow me to register the number provided to you via PAC and will only send a text to the number recived in the pack - this is not my number now. I have only been able to attempt to register my number on your app today as you have had issues with your app system since me receiving my phone.  

7
Kash
iD Mobile Employee
23 days ago
Neil Byrne
Newbie
Neil ByrneNewbie
posted in Device & Phone Support

Poor communication, updates and breach of security

Last week, I had my ID mobile number, the number which I have had for years with various mobile phone companies, ported without my knowledge or consent to Vodafone by an obtained PAC code. This closed my ID account which had the potential to leave me vunerable to early termination fees. Additionally, the obtained number and port was used to verify a one time passcode sent to it for the illegal wire transfer of monies from my credit card.As you can imagine this has been a stressful time taking days to sort out…...not with the bank but with ID mobile. The bank had everything done and sorted fortunately within 2 days and even more fortunately the card was refunded in full and everthing changed as expected.ID mobile has been a different story. I lost my phone signal and data and the sim came up not provisioned on Wednesday last week and I contacted ID by online chat and they informed me that the SIM was faulty and to get a replacement from Currys and they would activate it. This was done a

10
Tom
iD Mobile Employee
26 days ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

May the 4th be with you.

May 4th is officially Star Wars Day. But why? And when did it all begin?Let’s dive into the world of Jedi, Siths and Ewoks to find out what makes May 4th a date to remember. Whether you’re a seasoned Star Wars fan or just curious about the hype, here’s all you need to know about a galaxy far, far away’s big day.What is Star Wars Day?Star Wars Day celebrates the amazing movies, epic storylines and unforgettable characters of the Star Wars universe.The date, May 4th, plays on the pun "May the Fourth be with you." Yes, you guessed – it’s a cunning twist on the iconic Star Wars quote "May the Force be with you." This catchphrase is a cornerstone of Star Wars and embodies the good wishes Jedi give to each other, hoping that the universal power aids their journey (and to be fair, it usually does)The concept of celebrating Star Wars on May 4th reportedly started with a grassroots movement among fans, gaining traction across internet forums and eventually being embraced officially by Lucasfilm

5060
Nikhil P
iD Mobile Employee
8 days ago
Debsians
Rookie
DebsiansRookie
asked in Your iD Mobile Account & App

When will I be able to log on to the new app, or the old one?

Will it ever work again? 14 days and counting, still can’t get to my online accounts! The information and excuses are woeful. What is happening, when will this be fixed, I’m sick of the “just bear with us” messages and the boast that 100,000 accounts are working well on the new App. Awful, just awful 😞 

7
Matthew Thompson
iD Mobile Employee
26 days ago
Scott McGregor
Newbie
Scott McGregorNewbie
asked in Device & Phone Support

visual voicemail

How do I set up visual voicemail on an ID mobile account for an iPhone? I have called twice and can never get through to someone. There’s also no option on the automated menu when you call the customer service number. 

5
Kash
iD Mobile Employee
16 days ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Comic Con 2024

MCM London Comic Con is coming up later this month. Giving you the chance to shop rare comics and merch, plus meet your favourite film, TV, and comic book characters in the flesh! But did you know that there’s a superhero right there in your pocket?That’s right. With your phone, you can access thousands of comics spanning several decades and play games that’ll put you right in the shoes of famous heroes and villains. But before we look at some of the best digital comic book and superhero apps, let’s tell you what Comic Con’s all about…What is MCM Comic Con?The flagship Comic Con event takes place in San Diego every year and celebrates all things pop culture. Attendees get to interact with stars of film, TV, and the anime and gaming worlds. But lots of fans dress up as their favourite superheroes too (known as “cosplaying”). You can also walk around and shop at the various stalls filled with all sorts of sci-fi and fantasy collectables.But in the last few years, Comic Con’s appeal has s

4520
Nikhil P
iD Mobile Employee
8 days ago
Katie Louise Moscatelli
Newbie
Katie Louise MoscatelliNewbie
asked in Device & Phone Support

I am making calls but people struggle to hear me as it is so intermittent

I am getting so fed up, I have a Samsung S23 Plus. No one can hear me if make the call yet I can hear them clearly. I have got a new phone recently but the same issue is happening?! 

6
Kash
iD Mobile Employee
21 days ago
B
Newbie
blues_drivenNewbie
asked in Device & Phone Support

Not receiving OTP SMS after number transfer

After switching to ID and transferring my phone number I no longer receive OTP messages.

19
C
Newbie
4 days ago
Lyolyoka
Newbie
LyolyokaNewbie
asked in Coverage & Network

Mobile Data and App Not Working

Hi! I still can't use my mobile data and can't access my account using our app 

4
Tom
iD Mobile Employee
2 days ago
M
Newbie
MCallaghanNewbie
asked in Ask a question.

My data allowance has shrunk from 120 GB to 1.5 GB

I finally managed to migrate to this awful new app only to find the 120 GB data allowance on my contract has been reduced 1.5 GB. If I didn't have a rollover amount left I would be out of data now. Can I please have old allowance reinstated. I've tried to get through on live chat, but that doesn't seem to be working.

18
Kash
iD Mobile Employee
15 days ago
Gemma Mann
Newbie
Gemma MannNewbie
asked in Device & Phone Support

Error 38 when replying to a text (shortcode)

I'm trying to reply to a message from BT but it keeps saying unable to send - error 38. I've tried everything I've seen suggested; new sim, reset network settings, increased bill cap, but I still keep getting the same error

13
Tom
iD Mobile Employee
6 days ago
Terms & Conditions
Why iD Mobile?