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Change from Pay Monthly contract to SIM Only plan

Hi, My account says that my current contract ends on 28/02/2021. But it also says that I’m allowed to upgrade. As part of upgrade can change my plan from Pay Monthly contract to SIM only contract please that will lower the cost of my monthly outgoing? Thanks,

Allowances discrepancy

I logged in on my id account and on the dash board it says I have 50 minutes to use when in fact my contract is for 250. Yet if I go to the my account section it says 250. Why is there such a difference on both sections

Article How to prevent fraud and nuisance texts and calls

Nuisance calls and texts are to take you away from that Netflix episode, platform game or group chat. Recently, we’ve been made aware of several fraudulent calls and texts affecting iD customers, so it’s worth knowing how to report it and prevent it from happening again, should you be affected.Wheth...

Article Then and Now: What's Changed in the Last Two Years? (Apple Edition)

iPhone: What’s new?Every year brings a new iPhone and with it, new innovations that make the experience that much better. Whether it’s ground-breaking smartphone camera tech, ever-smarter AI or an all-new, intuitive iOS operating system, the latest iPhones can do things that simply weren’t possible...

Talk to someone from ID on phone one to one

I need to talk about an email with a person and not a machine, is it possible, and if so how.

Change my number

Hi, I want to change my number as I have been harassed a few times. I have reported it to the police and I do have a crime reference number. How do I request a number change? Thanks.

live chat not working - SIM not arrived

does this work for anyone??? Waiting weeks now for SIM and have been charged for 1st month!!!!!

Phone issue

Hi I have a iPhone 6 32g and for the past few months it’s not let me update any apps. I can’t use Facebook messenger now because it needs updating but I can’t update it because my phone keeps saying update your payment card. I have done that but it’s still not working. Any ideas on what to do would...

Text messages not being received

I am not receiving all of my text messages what can I do?

Network problem phone not useable

I just joined today and the signal strength shows either one bar or ‘No Service’. I looked it up and it looks like an on-going problem and says that the site to investigate the problems is unsafe. What happens now? I need a reliable phone .

query my bill

HelloI've capped my data allowance but my bill is over agreed limitMy last bill was £42.99 when it should be around £30Regards caroline

Fraud account setup in my name

Just received a letter from ID Mobile for a final demand notice of payment. I have never dealt with ID mobile or set up an account. Approximately one month ago several phone contracts were taken out in my name. I have rectified the issue with the other phone companies who cancelled the accounts and...

Article How do I request my ‘switching information’?

If you’re a Pay Monthly customer, your switching information will tell you if you need to pay to cancel your plan. If you're part way through your contract, you'll need to pay the remaining line rental. We'll add up the cost for the remaining months plus any extra usage charges.For Pay as you go cus...

Number not transferred

HelloI transferred my mobile number on the app last night however I've had a text today confirming my line is now live on my new mobile number Live chat is automated and so is the phone line....

Replacement SIM card required

Hi, I am looking for a replacement ID mobile SIM card with the same number and details etc just a different size as I am changing phones and require a nano sized sim. Please could you assist? Thank you.

Transfer of old number

sent PAC code on Friday afternoon but still not transferred? When will it transfer

Delete iD Community Account and Questions asked

Does anyone know how to delete the iD Community Account and / or the questions you’ve posted? Thanks

I have an outstanding bill but can only pay half?

Hi I have an outstanding bill but I can only pay half please and I was wondering if I pay the half of my bill, would you please turn on my services cause I get calls from work and uni which are important. I’ll pay the other half later Please

text messages error sending multiple times

Hi. I’ve just switched to ID from 3 and everything is working (4G/phone calls) apart from my text messages. When I text someone it says undelivered but is actually sending multiple times (according to the recipients).Can anyone help at all? Thanks

Change to sim only

Hi,I have a derect debit for my sons phone we bought from car phone warehouse with id mobile. His 2 years contract was up in August, and we are still paying the direct debit. He’s happy with the phone so how do we cancel the debit, start id sim only and keep his number?Thanks Mark

Wanting to make a complaint but Live Chat is always unavailable

I recently upgraded my handset with yourselves after years of being a loyal customer. Then the customer service disaster started that has ended with me cancelling my contract. The people on your “live chat” team have no empathy whatsoever or willingness to try and help out. And now that I’m trying t...

my bill is higher

Why is my bill higher than expected. It has happened 2 months in a raw now. I have not used my data or called anyone.

Expired PAC code being provided to me

I have requested a PAC code so I can transfer to a new provider. PAC code sent is the same as the one provided by Tesco mobile so that I could switch to you. This code also expired on the 4th July. Will end up paying for two contracts whilst trying to get correct PAC code. Please can you sort this o...

death of account holder

My Father recently passed away and i need to cancel his phone plan. please can someone make contact asap to assist?

live chat not working and no phone number to call - I want to cancel my contract now

can someone please contact me - this is ridiculous. I need to cancel my contract today. I have cancelled my direct debit. thank you.

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