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Current ID customer and plan ending 08/03/21. Bought new ID contract on Carphone Warehouse. Can I transfer my old number?

Hi,I am a current ID customer and my plan ends on 8th March 2021. I upgraded my phone through the Carphone Warehouse website to a new ID mobile contract.Is there an easy way I can transfer my number to this new SIM card?I did not realise I had to go through the ID mobile website and upgrade to keep...

How do I cancel with 14 days when I have received no mobile number?

I applied for a sim only car but have not received a phone number from the site and therefore cannot get in touch. Without a number i have not received any service and am still within my 14 days cooling off period There is no working phone line on the system if you do not have this information and...

How to use classic PAYG as a new customer

Sorry if my English is bad,I’m considering switching to iD mobile as it has one of the best classic PAYG rates : (3p per minute/ 2p per text/ 1p per MB). However I cannot find a way to request a free sim. I’ve looked everywhere and it seems the only way is to buy the cheapest PAYG bundle which is £6...

why are you sending me an invalid pac code

Hi ID, I have requested my pac.but you are sending me the one giffgaff sent me in December 2020…Who do I have to chase down to get the correct one?

Purchase receipt

I need to obtain proof of purchase. How do I get this?

Problem with PAC transfer

I got a message to say there is a problem with the PAC transfer and to contact customer service

Account access

Account help pleaseI know my account number and mobile number, but I cannot access my.account as I dont know the password and I can't access the email used originally to set up. The sim card of the account I need to access is lost. I am going around in circles, please help.

Unlocking my old phone

I’m trying to find out how to unlock my old phone, I’ve been going round in circles online for the past hour can somebody please help me

unlock iphone 5s 2017 iD contract

I want to unlock my iPhone but it is locked to iD and I want to use it for another network. I need a NUC code.

cancel my contract

Hi Can someone help me please .. Need to cancel my contract. I don’t need an other phone or sim card. Ant

iPhone 6 iD Mobile Unlock

I bought an iPhone 6 from a second hand seller and was wondering how I could get it unlocked? I haven’t got a sim for ID and I don’t know where I could get one.Thanks.

Contract at 18

Hi, I’ve recently turned 18 and I was wondering if I could now get a contracted phone with ID mobile. Is that possible at all or will I not be accepted due to having no previous credit history?

Upgrade gift

In January I upgraded to a Samsung galaxy a51. I seem to recall the upgrade included a soundbar gift but can find no details of this.

Delivering to incorrect address

My postcode did not update with the rest of my address on my profile, so my new phone and sim are being to delivered to an an address that does not exist and therefore cannot be delivered. How do I change this?

Charged full amount after 24 months. Never got email to let me know contract was about to end

My contract ended about two months ago but I never got an email from ID mobile to remind me of the end date or to let me know about the options I had. As a result, I’ve been charged for two months the full amount of £31.55 when I could have changed to a cheaper plan. Since I was supposed to receive...

Unknown direct debit

hiI have found a longstanding direct debit of £6 per month (since 13/12/16) that I don't know what it is paying for - there is a reference I can share in a PM but I need to understand what this associated to and cancel - possibly claim monies for unrecevied product & services as I really don't k...

SIM Card Not Arrived

Hi I ordered my sim over 14 days ago and it still has not arrived yet. What do I do? I can’t seem to find how to get in touch with anyone.

How do i cancel without details

I have never used the sim and don't know any details. I have a account number as I cancelled the direct debit in the hope I'd get some information on it. I now can't cancel the contract until I have at least the mobile number. Does anyone know how I can cancel this as can't afford the monthly bill w...

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