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New Plan ordered accidentally thinking it was an upgrade. How can I return/cancel this?

I am an existing customer of ID Mobile. When looking for a better SIM ONLY plan, I found an ID mobile plan via uSwitch and signed in thinking it would Upgrade to the same number. It was in fact a new plan, not an upgrade, and was sent a new SIM.I have now successfully upgraded via “My Account”. I wo...

Where is the free gift that was stated in the upgrade?

I purchased a Samsung s20 FE as an upgrade but the free gift has not been delivered??? Where is it???I have tried to contact your customer service number but it says to go to the ID Mobile App or ID Mobile.co.uk then it goes around and around and around and around and around and around and around an...

Can't log into the website

I've received a text from 693 on one of my sim only contracts with you. So I decided to login (tried the app and website) to check my account. When I try the forgotten username, it can't find me, even though I get the security text. So I tried from my other 2 numbers, one says there's something wro...

No Coverage WA11 Area

I have had no coverage since 6th October. Please can you shed any light on this issue.

Cancellation of unused SIM

Hi I ordered a monthly sim in April but never used it and subsequently threw it away. Paid the first month direct debit but then cancelled. Have been unable to contact id to cancel the sim. I have now received a letter threatening legal action if I don't pay. Can you please advise? Find it so disapp...

Leaving iD Mobile

Can you tell me how to unblock my phone this has been going on for far to long now on how to leave you

Does iD Mobile offer Wi-Fi Calling?

Hi everyone, I’m thinking of joining ID Mobile, Does there network have WiFi calling?

My iPhone 11's touch screen is unresponsive

I’ve had my iphone11 for less than two months and yet the touch screen seems faulty already. More often than not, the touch screen on some areas of the screen, or sometimes all of the screen does not work at all. It proves impossible to use as you can’t press the ‘back’ button, or even slide the hom...

Calls from foreign numbers

I am getting up to 15 calls per day which only ring twice then cut off and the call origin shows counttries from all over the world.

Bill overcharged by £5 - subscription to CreditMinder?

I have been overcharged on my monthly bill by £5 - the ID mobile app shows my bill at £13, whereas the amount debited from my bank by ID mobile is £18. Last month I received these texts and ignored them as I believed they were fraudulent, but now I think they might be why I’m incurring the £5 additi...

Notice to end my plan

I have tried to contact ID Mobile through Live Chat (which isn’t working) to give notice to end my plan when it ends on 21st August. I do not want to enter a new contract with ID Mobile. I’m moving to sim only with another company. Much cheaper, more data and probably better customer service! ...

I can't cancel my contract

I have cancelled my contract twice on the App and ID still continue to charge me. Please tell me how I can cancel my contract without any call centres open? I left it a month before cancelling the direct debit but have now cancelled it as they have continued to take money. I have screenshots...

Increasing spend cap

I need to increase my credit limit but the call center 7777 is closed. Can you please advise how I can increase it as I am running out and it is topped at GBP25. Thank you

SIM working intermittently

I changed from monthly contract to a SIM only deal in early October. SIM worked ok at first and then started cutting out from network . After looking on iD community I tried removing SIM and cleaning it. This seemed to be successful and then a few days later same problem occurred. Further research t...

Bill - Twice charged

Hi my account has been charged twice one on 24th September and one today 30th of September, i need a refund and also need a number I can call, i don't need a live chat as its a robot, i need to talk to someone or an email address to send a message

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