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Recently in the Bahamas, I could not use my phone. The local phone company, BTC, would not register iD on its local network. Many hours were spent using the iD chat line, but despite changing settings, nothing worked. Are there other countries in this category - it would be good to know.

I have recently swapped my phone to an iPhone 7+ but on a sim only deal so just switched the sim from my old phone. I have just downloaded the ID mobile app to track everything and I have unlimited minutes however have been charged £0.12 for extra minutes on my capped section. I have not left the country or done any international calls. Could someone tell me what the charge is for? I know it is not a lot but want to stop this happening again in case next time it’s more Thanks

Hi, I'm moving from an Id contract to an I'd sim only, I got a PAC code but when I went to use it, it says I cant use an Id PAC code, anyone any ideas how to sort this? Thanks Chris

Hi, I need someone to help. I recently switched bank accounts using the direct debit switch guarantee. I received an SMS today from ID mobile stating Your bank has notified us that your Direct Debit has been cancelled. Please set a new one up using the iD app or My Account (go to 'My Bills & Payments', then 'My Direct Debit Details'). If you don't have an active Direct Debit with us, it could lead to missed payments & extra charges. Now when I go onto the ID Mobile app direct debit page the details are already the new bank account details. The payment with the bank was due 6/4/2020 but hasnt gone out? What am I meant to do if all direct debit details are correct and present with bank and ID mobile? Are there any staff that are able to assist as the customer service centre is closed?

Hi, I switched my bank account last month, and received a confirmation from my new bank saying that my switch over had been successful on 31 March. Today, 7 April, my direct debit for my phone is due to come out, but I’ve received a text from ID telling me my direct debit details have been cancelled by my bank. I’ve logged into my ID account via the app and the bank details that are under my direct debit are actually my new details. I’ve also contacted my bank and they say the direct debit is set up and is active. Is there any one n the community who can help? Given we’re in a lockdown I can’t be without my phone and hope I’m not going to be charged. thanks, Naomi

Hello, I will be reaching the end of my Pay Monthly phone contract at the end of this month, and I was wondering whether I can change to a cheaper SIM only deal from then onwards, while keeping my number and the SIM that is in my phone. I am currently abroad in a EU country, and am only planning to come back to the UK once the pandemic shows signs of subsiding and travel restrictions are lifted, which I suspect won’t take place before the end of the month. So my questions are: Can the change of plan be effected without having to change SIM (without a new SIM having to be mailed to my UK address)? Can the change of plan be activated while I am abroad (without having to be physically present in the UK)? If so, how can I request the change of plan? Thank you in advance.

What are the points that can be seen on a league table? How do you earn those points? What do you get from those points?

Hi there, I would like to find the PAC code for my number. Please help me with the steps to follow in this case. Thank you

Iv just received my sim only contract but I want to cancel it how do I do this

hi, does anyone know if its possible to email anyone about an upgrade?

Do ID traffic manage netflix ? Ie streaming in 4k? Thanks

Leaving ID Mobile on the 17 March 2020 for Plusnet sim deal need my pack Number but no one to contact? Any ideas Help?

I have purchased a minutes add on 2 days ago, before my allowance ran out. This add on appears on my usage wheel. Today I received a text saying my regular allowance had been 100% used and I would be charged 40 p a minute going forward and it might be cheaper to buy an add on. But I already have purchased an add on.

If I upgrade my sim only contract to unlimited data, will I then be able to use it as a mobile hotspot and connect possibly up to 10 devices?

I have had my pixel 3a for two months and the screen flashes randomly black, whilst on the internet only. It started this week. Doesn't flash on any other function. In light of current covid 19 issues regarding call centre closed what do I do about this? It needs replacing or repairing.

But on checking online I have 4.1gb left out of 5gb and have only 8 days left until refresh Is it a scam?

Hello, I've got a monthly contract with unlimited texts and minutes, and it would supposedly cover calls in european countries (non UK), but I get charged at around 8p per minute when doing so. Could you please let me know if there's a setting that accounts for that? It seems that european calls should be covered in my plan. Thanks

I’ve just bought an iD PayG sim so that I can transfer my current EE number to my new EE contract (has to be done via another carrier) but then I found out that there is now nobody at customer services due to Covid-19 restrictions; will this stop me from transferring the number to and from iD? I don’t have a phone that can use the iD sim card although I could try and get an old one unlocked if required. Basically I need to do the following steps without needing to ring customer services or using the sim card but it sounds like its not possible? Use PAC to transfer my EE number to iD Once transferred request PAC from iD Transfer my number to my new EE contract

Hi Signal isn't great in my area, and with a 5w old baby I could really do with wifi calling in case I need help with him. I know my phone supports it cos my partner has the same phone on EE and it works great on his. Any chance of it working with iD at any point? Thanks Mandi

I'm a little lost on this issue, as this phone has information on the net about using WiFi calling but it's not in your list of compatible phones. Could you please confirm either way, and if not currently possible, advise how/who might make this happen? Many thanks.

I need to unlock my phone as I need as I need to lend my phone to someone in isolation so they can have contact with us. How can I do this if all the phone services are unavailable?

Hi my mum opened my account for my when I was 16 in HER name I'm not 19 and want the account to be in MY name is this possible to do or would I have to open my own contract.

I’ve not owned an iPhone personally since the iPhone 4 and I am considering getting an iPhone XR. Would this be a solid upgrade from the Galaxy S8? Would this fare well as a 2nd iPhone?

If I purchase a Sim Free phone can I swap my Micro Sim for a Nano Sim ?

I never go over my data allowance. This month is an exception as I am spending some time away & have to use my phone as a personal hotspot for all of my devices. I am 10 days into my contact with 300MB left of 10GB. I would love to add another 10GB but I do not require this for the next 12 months. Is there a way to add more than 3GB for a single month? I understand that 10GB for +£30 a month is cheaper because of the ‘bulk buying’ ideology, but I would be far happier to pay £20 for an extra 10GB for one month so that I’m not wasting money & I’m not needlessly out of pocket. Or, is there a way to chose the 12 month plan & then cancel after one month? Thanks