Unanswered questions

14089 Topics

B
Civilian
BouCivilian
asked in Ask a question.

PAC Code number transfer not working

Hi all, I’m trying to transfer my number over & have tried 2 browsers, all upper case, all lower case & capital first letter for my surname, cleared my cache on both browsers & it’s still not working.I ordered my SIM online & have 4 as the first digit of my transaction number.

1
Tyler
iD Mobile Employee
1 year ago
Carter Boswell
Newbie
Carter BoswellNewbie
asked in Ask a question.

SIM Deactivated by Accident - Can you Reactivate?

Hi, So I've been a bit of an idiot and accidentally deactivated my SIM and I was wondering if there was a way to reactive it so I can go back to using my phone. Thanks 

1
Tyler
iD Mobile Employee
1 year ago
Andy Turner
Newbie
Andy Turner
asked in Pay As You Go.

PAC code not working ??

Hi all, trying to input PAC code to swap my old number over to ID mobile transaction number (starting in a 4) is correctPAC code from Plusnet is correct  all other details are correct  keep getting error :  We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. any ideas ?! Thank you..

8
Tyler
iD Mobile Employee
1 year ago
Megan Lee
Newbie
Megan LeeNewbie
asked in Upgrading your phone or plan.

Can I Perform an Early Upgrade?

Hi,was wondering if I was eligible for an early upgrade. My contract is due to end on the 24th of May this year and wondering when the earliest I could upgrade.

2
Tyler
iD Mobile Employee
1 year ago
L
Newbie
LifehouseNewbie
asked in Ask a question.

SIM Card not Working

I need some help my daughter’s new sim card isnt working and even when put her old sim back in her phone she is not able to make calls or anything 

2
Tyler
iD Mobile Employee
1 year ago
M
Civilian
MwanawangaCivilian
asked in Ask a question.

How to Pay a Default Account on a Credit File

How topay a default  on my credit  file  as soon  as possible please   

1
Tyler
iD Mobile Employee
1 year ago
G
Newbie
Graeme FNewbie
asked in Your Phone & SIM.

Delay on voice call

Having already tried changing sim card on advice of "customer service", I continue to get delays on most of my voice calls (at least 2-3 seconds). Its infuriating. It's obviously either the phone or the network. Given the fact that i dont have a landline, it leaves my mobile service unfit for purpose. I've tried various times to get back through on live chat with no success.  Anyone else experienced these issues and have any suggestions?

3
Tyler
iD Mobile Employee
1 year ago
Afza
Newbie
AfzaNewbie
asked in Your iD Mobile Account & App.

Registering Account says "Wrong Details"

 I have been trying to register on my id mobile but everytime i enter the details it is saying incorrect information i dont have any hyphen in my surname 

3
Tyler
iD Mobile Employee
1 year ago
David Bulless
Newbie
David BullessNewbie
asked in Ask a question.

No Roaming

Why does my sim not allow roaming in Spain even though it is set up for it, I have turned my phone on and off once in Spain and selected both Auto detect and manual for roaming but I cannot connect to any network for roaming

1
andewhite
Legend
1 year ago
S
Rookie
Stan WattRookie
asked in Pay As You Go.

Sim only

My contract ended at the end of last month. I enquired about a Sim only deal but I got no reply and I'm still being charged the same rate - £21+/month. The only thing I can do from my end is cancel the DD. Regards, Stan

12
Tom
iD Mobile Employee
1 year ago
Josh Bird
Civilian
Josh BirdCivilian
asked in Ask a question.

problems receiving calls. Says person is on another line.

Hi Whenever anyone rings me they get a message saying that ‘The person you are trying to call is on another line’ - however, im not. I have tried toggling wifi on and off and have reset my network settings, but neither has helped.

2
Tom
iD Mobile Employee
1 year ago
C
Civilian
coopstar61Civilian
asked in Ask a question.

Help cancelling contract of my late husband

My Husband passed away over 4 years ago.In the midst of everything else I had to deal with at the time I forgot about his mobile phone rolling 30 day contract and subsequently moved home.I have in the last few weeks received letters (only because the postman that delivered to my old address knows my new address), that state I must pay a final demand notice of £10.I remember his monthly contract was £5 so not sure why they want £10. In either case, the contract has not been used for over 4 years.I want to get it cancelled but no one will speak to me because I do not know the answers to his security questions. Can anyone please assist me with this?

1
Tom
iD Mobile Employee
1 year ago
Joanne Vincent
Rookie
Joanne VincentRookie
asked in Your Phone & SIM.

poor coverage

Any one had problems with network coverage at Winthorpe - near skegness, never had an issue before but this weekend it was virtually none existent. Both for me & my mother we are both with ID. Thanks

15
andewhite
Legend
1 year ago
Hanna Mcloughlin
Newbie
Hanna McloughlinNewbie
asked in Your Phone & SIM.

pac code

I got a new I'd sim card at the weekend and the advisor at currys set my pac code up bit it's not changed yet and I really need that number 

2
Tom
iD Mobile Employee
1 year ago
DmitrijD
Newbie
DmitrijDNewbie
asked in Ask a question.

Bill increase by 13.4% - RPI

How does it work!? Why my whole bill went up? I could understand increase on a service pay increase, but why my payment for a phone I’ve got from you got increased as well?

4
andewhite
Legend
1 year ago
J
Newbie
Jessica BarnettNewbie
asked in Ask a question.

Accidentally used wrong email address when ordering phone

I did not create an account before ordering my phone contract. I ordered the Samsung Flip 4 but as I was so excited to get started I allowed autofill to put an email I no longer have access to as my contact email. Will I be able to update this once my order arrives as I have no way of knowing what is going on or what to do? I have the order number if that helps.

2
Tom
iD Mobile Employee
1 year ago
LetMePayTheFinalBill
Civilian
LetMePayTheFinalBillCivilian
asked in Ask a question.

Cant pay final bill

I have cancelled my direct debit and cancelled my contract but then received a final bill email but now have no access to the account nor my old iD phone number. I can't get into contact with anyone from iD over the phone so I'm stuck for what to do. Would appreciate some advice please 

2
Tom
iD Mobile Employee
1 year ago
B
Newbie
BexSharpNewbie
asked in Your Phone & SIM.

oppo x5

Hi,  While I was in Africa I deactivated my SIM as it said I was roaming when I wasn't. Now my phone won't recognise my SIM. The SIM is fine as it works in another phone. I've just put two SIM cards in and the second is recognised, the first one not.  Please help! 

2
Tom
iD Mobile Employee
1 year ago
Z
Civilian
ZedaCivilian
asked in Ask a question.

Not Accepting PAC Code details

I enter my PAC code from Three, Surname, Transaction number, old number and new number as requested. Says Something Wrong. Been round the houses with live chat. Need specific instructions. Why is this such hard work?

3
Tom
iD Mobile Employee
1 year ago
Josh Evans
Civilian
Josh EvansCivilian
asked in Community Archive.

£100 Currys Gift card not received

I just upgraded and chose this specific plan and phone partly due to the offer of the £100 giftcard. I have checked my emails and do not see an email regarding this, who do i contact?

9
Tom
iD Mobile Employee
1 year ago
RazvanOASE
Newbie
RazvanOASENewbie
asked in Your Phone & SIM.

more then 1 nr

Hi I got definitely more then 1 nr with ID butt I lost 1 of the sim and I don't remember the nr how I can ghet it back is payd every month butt I can't remember were I put the sim I can't contact to the app because I don't have the nr and I can't ghet hold of any oane to try to send me a new sim home.Can anybody ghive me a suggestion???

3
Tom
iD Mobile Employee
1 year ago
M
Newbie
mkh93Newbie
asked in Your Phone & SIM.

I cannot make calls or receive from my wife after porting

I recently ported my number to ID mobile  from Lebara Mobile. After I ported my number I cannot make calls to my wife who is on Lebara , it shows “invalid number”  but she can call me Could anyone please help me? I can call other numbers but not to my wifes number who is on lebara mobile. and I have checked my number is not blocked on her mobile.

11
Mohammed
iD Mobile Employee
1 year ago
SaltyBalls
Newbie
SaltyBallsNewbie
asked in Ask a question.

buyout device part of contract

Hi, Would like a new phone halfway through my contract. I know there is early cancellation to start a new contract, but this is too expensive at this point in time. All I want to know is can I buyout the device part of my plan like other networks to then be able to start a new device plan? Hope someone can help!?

3
SaltyBalls
Newbie
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Ask a question.

Top Cashback reward never materialised after signing up last November

TOP CASHBACK; Like the many complainers regards their ‘missing’ CURRYS gift voucher, seems ID Mobile have a history here; I signed up to them via above cashback site on 1/11/22.Top Cashback advised ID Mobile have still not issued the payment I was promised at sign up😫. What’s the delay?? 

9
Nikhil P
iD Mobile Employee
1 year ago
Alex Belwood
Newbie
Alex BelwoodNewbie
asked in Ask a question.

Has anyone received their £100 curry vouchers yet?

I know that the terms say we can expect the vouchers between 17/03 and 16/04, but im wondering if anyone has received theirs yet? cheers

0
Alex Belwood
Newbie
1 year ago
Terms & Conditions
Why iD Mobile?