Just placed an order on our website? Awesome! To find out when you’ll receive your order, you can either watch our Phone Delivery or SIM/eSIM Delivery videos, or read the article for all the details: What did you order? We use DPD, Royal Mail or digital delivery to fulfil orders. Select what you've purchased below for more information. I ordered a Phone or Accessory: We offer free next-day delivery by DPD if you order between Monday to Thursday before 8pm. For more details, watch our quick video guide or scroll down to read more: Order placed Day of delivery Monday before 8pm Tuesday Monday 8pm - Tuesday 8pm Wednesday Tuesday 8pm - Wednesday 8pm Thursday Wednesday 8pm - Thursday 8pm Friday Thursday 8pm - Friday 8pm* Monday Friday 8pm - Monday 8pm Tuesday *Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule. Please note: To help prevent fraud, our DPD deliveries include a unique DPD PIN, which you will receive by email and/or S

Contents: What is a PAC and STAC? How do I request a PAC or STAC? What do I do once I’ve received my PAC or STAC? When will my switch happen? What happens once my switch is complete? Still need help? Want to keep or change your number when switching to iD Mobile? You’ll need a PAC or STAC from your previous network. Watch our quick video guide to get started, or follow the detailed steps below: Please note: If you’ve already submitted your PAC or STAC when you purchased your plan, there's no need to resubmit your request. Your switch will take place on the date you specified. What is a PAC and STAC? A PAC (Porting Authorisation Code) is a unique 9-digit code that lets you transfer your number to a new network. A STAC (Service Termination Authorisation Code) is a unique 9-digit code that cancels your old number when switching to a new network. How do I request a PAC or STAC? In most cases, you can request a PAC or STAC from your old network via text, free of charge. Using your old SIM,