Why does the wrong number show when I make calls or texts?

  • 31 March 2020
  • 0 replies

Userlevel 5

Sometimes when you switch, services such as iMessage or WhatsApp may show your old number. Fortunately, it’s often an easy fix! Here’s how:


How to update your number on iMessage.



  1. Turn off iMessage. (Settings > Messages)

  2. Restart your phone. (by pressing and holding the on/off button)

  3. Tap Settings > Phone > My Number and confirm that it is correct. 

  4. If it is not correct, please enter the correct number.


Please note: If you can’t enter the correct number, go to: Settings > Apple ID > Sign-In & Security > Email & Phone Numbers. Tap 'Add a Phone Number' and enter the correct number.


  1. Turn iMessage back to On. (Settings > Messages)

  2. Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under ‘Start new conversations from:’.


How to update your number on WhatsApp.



  1. Open ‘Settings’ in WhatsApp.

  2. Tap ‘Account’.

  3. Tap ‘Change Number’.

  4. In the first field, type in the number you want to change, and in the second field, type in your correct number.

  5. Tap ‘Next’.

  6. Tap ‘Done’.

For more information, check out WhatsApps guide here.


How to update your number on Google Chat.



If you open your Messaging app and click Settings > Chat Features does it show the correct number?

If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to de-register the number. Once done, turn off the Chat Features and the phone.

Wait a few minutes and turn the device back on and re-enable Chat Features it should let you re-register/update to the correct number.


How to update your number on Samsung Messages.



First, try updating the mobile number in your phone settings. To do this, just follow these simple steps:

  1. Open ‘Messages’.

  2. Tap ‘Advanced’.

  3. Tap ‘Phone Number’.

  4. Update the number.

 If this doesn’t work, double check what number is stored in your Samsung Account by following these steps:

  1. Open ‘Messages’.

  2. Tap ‘My Profile’.

  3. Tap ‘Profile Sharing’.

  4. Check what number is stored under ‘Registered Device’.

  5. If the wrong number is stored, turn the chat off and back on again.

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