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Fully inclusive data

  • September 19, 2023
  • 6 replies
  • 364 views
S
New Contributor

I am going on holiday for a month to France and Spain and have an unlimited minutes, texts and data sim card that I took out in May 2023. Am I allowed to use the unlimited data for streaming like i do at home while I'm away?

Best answer by Tom

Hi @SlipperyBob 

 

If you’ve purchased before/on 20/06/23, please see the following link;

 

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy#before-june-2023

 

“Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge.”

 

Tom

This topic has been closed for replies.

6 replies

R
Active Contributor

Sorry to disappoint you but max data (on roaming} in a billing month is 30GB...

This from the help pages.:

What is Roaming?

All iD Mobile plans come with Roaming as standard.

 

This feature lets you roam free in 50 destinations throughout the EU, EEA and beyond. Use your minutes, texts and data, up to 30GB, while roaming abroad (subject to your allowance, our fair usage & open data policies).

S
New Contributor
  • SlipperyBob
  • Author
  • New Contributor
  • September 19, 2023

Hi Robin. As I understand that is the policy for accounts taken out or upgraded after the 21st of June 2023. For the 20th or before it is different and more generous. I was looking for confirmation of someone's experience of the difference.

R
Active Contributor

Sorry. I am a new member since July 23 and was not aware of that distinction.

Cheers

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • Answer
  • September 21, 2023

Hi @SlipperyBob 

 

If you’ve purchased before/on 20/06/23, please see the following link;

 

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy#before-june-2023

 

“Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge.”

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • SlipperyBob
    • Author
    • New Contributor
    • September 21, 2023

    Thanks Tom. That also confirms what customer relations told me on a chat.

    Most helpful 

      Kash M
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Kash M
      • iD Mobile Employee
      • September 25, 2023

      Hi @SlipperyBob,

      If you require further assistance in the future, please let us know.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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