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Can't send or receive calls

  • August 28, 2025
  • 3 replies
  • 67 views
M
New Contributor

I have just bought a ID sim and wish I hadn't! 😭 I cannot send or receive calls, ID sent me to Currys for help, he couldn't sort it so put in a new sim which still doesn't work. Is there anyone out there who successfully uses ID with a Doogee phone please? I have elderly parents who are in poor health who can't ring me if they need help, I'm at my wits end 😔

 

Best answer by WelshPaul

I’ve never heard of a Doogee phone before. Unfortunately, it’s not listed as an approved device, so you won’t receive any support from iD Mobile for that handset.

https://www.idmobile.co.uk/help-and-advice/approved-handsets

You have two options:

  1. Buy a phone that is approved for use on the iD Mobile network.
  2. Switch networks to one that is known to work with that device.

      3 replies

      WelshPaul
      Platinum 
Contributor
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      • WelshPaul
      • Platinum 
Contributor
      • Answer
      • August 28, 2025

      I’ve never heard of a Doogee phone before. Unfortunately, it’s not listed as an approved device, so you won’t receive any support from iD Mobile for that handset.

      https://www.idmobile.co.uk/help-and-advice/approved-handsets

      You have two options:

      1. Buy a phone that is approved for use on the iD Mobile network.
      2. Switch networks to one that is known to work with that device.
      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        M
        New Contributor
        • Micheleg
        • Author
        • New Contributor
        • August 28, 2025

        Thank you

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • September 1, 2025

        Hi there ​@Micheleg, we hope that ​@WelshPaul was able to help.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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