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Can't send or receive calls

  • August 28, 2025
  • 3 replies
  • 48 views

I have just bought a ID sim and wish I hadn't! 😭 I cannot send or receive calls, ID sent me to Currys for help, he couldn't sort it so put in a new sim which still doesn't work. Is there anyone out there who successfully uses ID with a Doogee phone please? I have elderly parents who are in poor health who can't ring me if they need help, I'm at my wits end 😔

 

Best answer by WelshPaul

I’ve never heard of a Doogee phone before. Unfortunately, it’s not listed as an approved device, so you won’t receive any support from iD Mobile for that handset.

https://www.idmobile.co.uk/help-and-advice/approved-handsets

You have two options:

  1. Buy a phone that is approved for use on the iD Mobile network.
  2. Switch networks to one that is known to work with that device.

3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 28, 2025

I’ve never heard of a Doogee phone before. Unfortunately, it’s not listed as an approved device, so you won’t receive any support from iD Mobile for that handset.

https://www.idmobile.co.uk/help-and-advice/approved-handsets

You have two options:

  1. Buy a phone that is approved for use on the iD Mobile network.
  2. Switch networks to one that is known to work with that device.

  • Author
  • New Contributor
  • August 28, 2025

Thank you


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 1, 2025

Hi there ​@Micheleg, we hope that ​@WelshPaul was able to help.

 

Thanks,

Tyler