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Question

How much should I be charged.. after switching on renewal day

F
Active Contributor

I left ID on the 24/03/25 switched happened on the morning of 24/03/25 this morning!!!

I've been charged 1 month normal fee ..but my bill goes to 24/02/25 - 23/03/25 renews in the 24/03/24..

so if Ive switched on the day of my monthly contract renew date actually I shouldnt get charged at all..

I've also got 2 points to make.. and this is besides all the problems I've had with your app deleting my DD details and then saying I've disputed the DD and the bank even told me that the DD were still active..(until I had enough of the double money paying and the app deleting stuff that I switched providers at the end of my contract and cancelled my DD as advised )

  1. 1 day (few hours ) does not mean get charged 1 month.
  1. out of contract so payment should reflect that the handset has been paid off and the amount should be adjusted.. also for 1 day(few hours

    4 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 24, 2025

    I had the same with Vodafone. You should get a final bill next month which will give you a credit and any credit will be refunded. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8068 replies
    • March 25, 2025

    Hi ​@frustrated flower,

    Welcome to the Community!

    If you have your final bill and believe that it is incorrect, please let us know and we can investigate via PM.

    However the final bill following a disconnection should provide a full breakdown of the charges.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    Active Contributor

    hibkash.  Well seeing as the bill breaksmdown says 24th of march to -24th April.  its completely wrong as I switched on the 24th March..  so the bill is totally inaccurate.. and should be auto revised.. if people could actually  verbally talk to someone things like this could be sorted easier.. but looks like I'll just go to currys and get their staff to do their job...

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8068 replies
    • March 25, 2025

    Hi ​@frustrated flower,

    The contract would start from the dispatch date as services would be live.

    All our Customer Service is based online which means that we can PM you if you would like.

     

    Ksh

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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