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How to cancel a sim account please? I have two accounts, I want to keep one and cancel the other

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Can someone please help me? I need to cancel one sim account as I no longer need the sim but I need to keep my other sim account. How do I do this please?

Best answer by WelshPaul

It tells you in the above FAQ to use Live Chat to submit your cancellation request if any of the listed options are not a viable option for you.

The Live Chat team is available from 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. To access Live Chat, visit www.idmobile.co.uk/live-chat.

 

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    MZone
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    • MZone
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    • June 13, 2025

     

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    • Steve De Pace
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    • Active Contributor
    • 14 replies
    • June 13, 2025

    Thanks for your reply but it doesn't help. I have two sims, one for my phone which I want to continue with id mobile and a router sim which I need to cancel as I don'g have a router anymore. When I tried to cancel online it said I will lose my phone sim which is not what I am trying to do. I tried online chat but gave up after a 20 minute wait

    WelshPaul
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    • WelshPaul
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    • Answer
    • June 13, 2025

    It tells you in the above FAQ to use Live Chat to submit your cancellation request if any of the listed options are not a viable option for you.

    The Live Chat team is available from 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. To access Live Chat, visit www.idmobile.co.uk/live-chat.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      Steve De Pace
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    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • 509 replies
    • June 16, 2025

    Hi ​@Steve De Pace 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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