I can send text messages but not receive them. I have spent the entire day on Apple support, there is nothing wrong with my phone they say it is ID Mobile. Without text messaging I can’t access my mobile banking and frankly I’m furious. My billing is up to date.
is there a number I can phone to talk to someone. The message chat doesn’t seem to be working.
I blame myself for signing up with a provider who appears to offer no support
Solved
i cqnt receive text messages
Best answer by Kash
Hi
Welcome to the Community!
Have you checked the link below to see if it helps.
If you still have issues, please get back to us.
Kash
+24Hi
Welcome to the Community!
Have you checked the link below to see if it helps.
If you still have issues, please get back to us.
Kash
Same here, I normally get autentication through text and i am not receiveing them and very frustrating to find out that we can not get support by calling direct
+24Hi
Welcome to the Community!
Please contact our Live Chat Team and they can assist you further.
Kash
i am not on a iphone . i am on a samsung and its still not working. I can text but its showing as the ID number not the one that should have ported over.
+24Hey there
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this.
Thanks,
Tyler
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