is PAC code facility down?

Unfortunately, ​@Stevie2300 it can take hours or sometimes even days to get a reply via private message. This is because iD Mobile staff members are dealing with hundreds of private messages (as well as other duties) all at the same time, which is why they always recommend speaking to a live chat agent if you want or need immediate support. I'm not justifying the ridiculous long wait times, just explaining the reasons behind them. Hopefully you get that PAC sooner rather than later! 🤞

The following might be useful to you:

Refused number porting

Phone providers must allow you to take their telephone number with you to a new provider when you switch. This is known as ‘number porting’.

If you think your provider is preventing or delaying you from porting your number, contact your new provider.

You may be asked to give them an Ofcom complaint reference number to start a short investigation. You can get this number by submitting a complaint via the Ofcom website.

An independent industry panel will then assess your case, and can override your old provider to complete the porting of your number.

Compensation

Phone providers must offer compensation if they block or delay you from porting your number when switching.

They must also explain clearly how you can claim this compensation. Ask your provider for details.

From 15 February 2020, broadband, phone and pay-TV customers must be told about their provider’s best deals when their initial contract is coming to an end, and every year after that if they remain out of contract.

For more information on these notifications, see our latest update.

https://www.ofcom.org.uk/make-a-complaint/complain-about-mobile-phone-or-internet-services/changing-provider/

Hi Paul, Tyler forwarded it to me. Apparently it was sent by SMS on 19th. But my phone didn't receive it... weird. Anyway we're all sorted. And thank you for your kind help and advice!

Hi ​@Stevie2300,

If you have sent us a PM we will get back you via PM.

Please send us another message and we will get back to you as soon as possible.

Kash