Skip to main content

Tried to cancel sim only contract as this has come to an end. I had no  response so cancelled the direct debit. Then got an email wanting to know why I’d cancelled and how this would affect my credit rating!!!! I can’t cancel my contract because I don’t know what my phone no is . I have used this sim for data only and apparently my tablet doesn’t know my phone no either so I can’t get into my account to cancel it. Any idea’s would be welcome.

Hi @Angela Cole 

 

I’d recommend finding out the phone number for your mobile phone SIM contract.

 

You’d be able to cancel by getting in touch with us directly or even using the iD Mobile app/website (once set up). If you don’t wish to keep the number and take it to another network, we’d recommend requesting a 30 day disconnection.

 

Cancelled direct debits would not cancel and account, only your payments to it, payments would still be owed as the account would still be live.

 

Tom

Reply


Terms & Conditions