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Tried to cancel sim only contract as this has come to an end. I had no  response so cancelled the direct debit. Then got an email wanting to know why I’d cancelled and how this would affect my credit rating!!!! I can’t cancel my contract because I don’t know what my phone no is . I have used this sim for data only and apparently my tablet doesn’t know my phone no either so I can’t get into my account to cancel it. Any idea’s would be welcome.

Hi @Angela Cole 

 

I’d recommend finding out the phone number for your mobile phone SIM contract.

 

You’d be able to cancel by getting in touch with us directly or even using the iD Mobile app/website (once set up). If you don’t wish to keep the number and take it to another network, we’d recommend requesting a 30 day disconnection.

 

Cancelled direct debits would not cancel and account, only your payments to it, payments would still be owed as the account would still be live.

 

Tom

ID dose not recognised me  so I cannot log in to cancel my contract. I have now cancelled my direct debit. ID has emailed me  to say that cancelling the direct debit will impact  credit rating, until ID talk to me I will not reinstate the direct debit. How does this company stay in business when they do not allow their customers to contact them. Has anyone got an address where I can write to them?  

@stacse142631 -

Don’t cancel the Direct Debit as this will lead to a Debt Collection process. Easiest way to contact us is Live Chat - type ‘Speak to someone’ to connect to an agent:

Thanks.

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