I have recently switched from Lebara to ID and now I am unable to verify online purchases using a text message. The purchase is always declined. I have contacted my bank (Co-op) and they state this is a network issue. I was reluctant to believe this at first but it seems that many people face the same issue. Obviously this is a game changer for me and unless a solution can be found I will have no opinion but to switch to another provider.
Solved
Visa Secure Issue
Best answer by Matthew T
Morning
Have you tried the steps in this article?
Thanks.
+9
In the meantime can you just try this method please and report back.
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Check Premium SMS Settings:
Ensure that premium SMS is enabled in your iD Mobile account, as this is sometimes necessary for receiving verification codes from certain services.
Joe
+24Morning
Have you tried the steps in this article?
Thanks.
+24Hey there
We’ve just sent you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
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