Hello @Matthew Perkin,

First update the Direct Debit details via the My Billing section of the iD app/account.

Once that’s done, you can now upgrade and enter the new details to match.

Mohammed

I keep on getting a screen that says the details were not able to be validated.

Hey @Imtiyaz Haque,

Make sure the billing details match the iD account details.

You need to make sure that the address is updated to match on both.

Mohammed

Hi I've read on ehre but I'd like to know how to chsnged all the details cos my mum set this account up ?

Hey @Codie wile,

You can’t change the name of the account holder of the contract.

If she set it up in her name, then the contract would remain in her name.

You can register the username (if not already done) with your own and use your own billing details for payments.

Mohammed