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I've received my upgrade but no new SIM card with it

  • 19 June 2023
  • 5 replies
  • 136 views
Leanne Langley
Rank

I have received an upgrade handset today with no new sim card and I have put my old one in and it is saying it is not connected to a network please help, getting very frustrated 

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Best answer by WelshPaul 19 June 2023, 23:02

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5 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Does your SIM work in the old handset still?

Leanne Langley
Rank

No just says emergency calls only but I had a message to say new sim activated bit not received one 

WelshPaul
Rank
Userlevel 8
Badge +6

Odd, when upgrading you normally continue to use your existing SIM. 🤔

The fastest way to get this resolved @Leanne Langley would be to call in to a local Curry’s store and ask for a replacement SIM card. If you prefer, contact iD Mobile but be warned, you will be waiting a while for a replacement to be delivered via Royal Mail.

Leanne Langley
Rank

Thanks gonna go in currys tomorrow and get it sorted 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Leanne Langley,

If you’ve got the SIM Card now, you can head to https://www.idmobile.co.uk/help-and-advice/your-sim-card to activate this.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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