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Issue following Upgrade to SIM-only

  • 1 June 2018
  • 3 replies
  • 205 views
charlotte
Rank
Userlevel 1
I have recently changed my contract plan to a sim only. The new sim arrived but it doesn't work but using my old sim is incurring my normal monthly charge as opposed to the new cheaper sim only deal. I can't get through on the phone and the live chat isn't working. Can anyone please advise?
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Best answer by Mohammed 2 June 2018, 12:19

Hello @charlotte,



Welcome to the iD Community.



When you upgrade, be it to a SIM-only or a handset contract, we'd send out a new SIM.

This is usually inactive and you'll need to get this activated and swapped over.



When you check the iD app/account, what is showing for your current tariff?



How did you process this upgrade to a SIM-only?



EDIT: I've moved your topic and renamed this for clarity. It can now be found in the Plan types, upgrades & plan changes section of our community.
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3 replies

Mohammed
Rank
Userlevel 7
Badge +9
Hello @charlotte,

Welcome to the iD Community.

When you upgrade, be it to a SIM-only or a handset contract, we'd send out a new SIM.
This is usually inactive and you'll need to get this activated and swapped over.

When you check the iD app/account, what is showing for your current tariff?

How did you process this upgrade to a SIM-only?

EDIT: I've moved your topic and renamed this for clarity. It can now be found in the Plan types, upgrades & plan changes section of our community.
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
charlotte
Rank
Userlevel 1
Thank you! I have contacted ID and the sim card is now activiated 🙂
Mohammed
Rank
Userlevel 7
Badge +9
Glad to hear this @charlotte !

Let us know if you have any further issues.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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