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Issue following Upgrade to SIM-only

  • 1 June 2018
  • 3 replies
  • 205 views

Userlevel 1
I have recently changed my contract plan to a sim only. The new sim arrived but it doesn't work but using my old sim is incurring my normal monthly charge as opposed to the new cheaper sim only deal. I can't get through on the phone and the live chat isn't working. Can anyone please advise?
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Best answer by Mohammed 2 June 2018, 12:19

Hello @charlotte,



Welcome to the iD Community.



When you upgrade, be it to a SIM-only or a handset contract, we'd send out a new SIM.

This is usually inactive and you'll need to get this activated and swapped over.



When you check the iD app/account, what is showing for your current tariff?



How did you process this upgrade to a SIM-only?



EDIT: I've moved your topic and renamed this for clarity. It can now be found in the Plan types, upgrades & plan changes section of our community.
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3 replies

Userlevel 7
Badge +9
Hello @charlotte,

Welcome to the iD Community.

When you upgrade, be it to a SIM-only or a handset contract, we'd send out a new SIM.
This is usually inactive and you'll need to get this activated and swapped over.

When you check the iD app/account, what is showing for your current tariff?

How did you process this upgrade to a SIM-only?

EDIT: I've moved your topic and renamed this for clarity. It can now be found in the Plan types, upgrades & plan changes section of our community.
Userlevel 1
Thank you! I have contacted ID and the sim card is now activiated 🙂
Userlevel 7
Badge +9
Glad to hear this @charlotte !

Let us know if you have any further issues.

Mohammed

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