My sim is in a router so I’m unable to receive a code on it (and I’m not currently in the same part of the country to go and physically take it out and put it into a phone). I have all my account details, how do I access my online account without needing a code sent to my mobile? Thanks.

Hi, you can actually do this despite what theI will give you an example screenshot for my router with a Sim card in it, Routers can actually receive texts for 2FA. You just need to log into the admin portal of your router.this isn’t by default externally available so you do need some way of VPN connection into the networkI don’t mind sharing the IP address as a) it’s not publicly accessible and b) If I reboot the router, it will get a new IP address anyway

Hi @LockstockfrogThank you for getting in touch.Unfortunately, without verifying the one time passcode via the SIM/number, you will not be able to access the online account sorry.Thanks,Natalie

Access to ID mobile account without access to mobile phone?

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