Hi community, When I access the app, I can see the two phone numbers on the account, but one is greyed out and I can't select it to access the account for that number The greyed out number was brought from another network by PAC. The number ported fine for phone calls but the test messages and WhatsApp have remained on the original number and not changed. This is causing me all manner of issues. Can anyone help? Thanks!

Hey there @Steslater, please try the following:1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.Alternatively, you can turn Chat Features/RCS off and test SMS after this.Thanks,Tyler

Hello @SteslaterThank you getting in touch with us here on the community.We are sorry to hear of the issues you are experiencing issues with the number on the account.Can you please confirm if number that is not in grey is for an active plan or was that to be replaced by the number that is in grey?Thanks,Nat

Account problems with phone number access

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