Account showing "this plan is disconnected" | iD Mobile Community
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Question

Account showing "this plan is disconnected"

  • August 28, 2025
  • 1 reply
  • 21 views

I've set up my online account but all it shows is "this plan is disconnected".

The plan is definitely still active but I can't access any of the details online to manage my account.

Anyone able to help?

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 1, 2025

Hi there ​@polar, sorry to hear this.

 

Is this via the app and website please?

 

Thanks,

Tyler