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Question

Account showing "this plan is disconnected"

  • August 28, 2025
  • 1 reply
  • 30 views
P
New Contributor

I've set up my online account but all it shows is "this plan is disconnected".

The plan is definitely still active but I can't access any of the details online to manage my account.

Anyone able to help?

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 1, 2025

    Hi there ​@polar, sorry to hear this.

     

    Is this via the app and website please?

     

    Thanks,

    Tyler

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