add 2nd contract

Forum|Forum|7 months ago
January 12, 2026
3 replies
100 views

Hi

i just bought sim plan as 2nd contract , i already had phone and sim contract. I tried to add my 2nd plan it asked 2nd phone number date of birth and email , after filling details it does send code on my 2nd phone number which i am not receiving for some reason. Does anyone know the solution?

Best answer by Owethu M

Hi @Waj99

I can confirm there could be multiple reasons why you did not receive the OTP. If you are still using the mobile number given by iD Mobile, it could be a coverage issue as you need to have a stable connection in order to receive it. If you have moved your number over, you will need to receive a text stating that your number has moved over successfully and you will need to check if the number is correct under settings.

For Android - Settings > About Phone or About Device > Status > My phone number. Some Android phones will have SIM or SIM card status listed within Status. This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app: Open the Messages app. Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card. Tap OK. If still have issue, remove the SIM and reboot the device. Then re-insert the SIM and check if its updated the correct port number in Phone settings. Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.

For iPhone - Please go to Settings> Phone> My Number. Please change it to the number you wish to keep. If it does not allow you to save the number. Kindly open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.

If you still facing an issue, please contact Live Chat Support | iD Mobile Network for further assistance.

-Owethu

Owethu MAnswer

iD Mobile Employee

Hi @Waj99

I can confirm there could be multiple reasons why you did not receive the OTP. If you are still using the mobile number given by iD Mobile, it could be a coverage issue as you need to have a stable connection in order to receive it. If you have moved your number over, you will need to receive a text stating that your number has moved over successfully and you will need to check if the number is correct under settings.

For Android - Settings > About Phone or About Device > Status > My phone number. Some Android phones will have SIM or SIM card status listed within Status. This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app: Open the Messages app. Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card. Tap OK. If still have issue, remove the SIM and reboot the device. Then re-insert the SIM and check if its updated the correct port number in Phone settings. Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.

For iPhone - Please go to Settings> Phone> My Number. Please change it to the number you wish to keep. If it does not allow you to save the number. Kindly open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.

If you still facing an issue, please contact Live Chat Support | iD Mobile Network for further assistance.

-Owethu

W

Waj99Author

New Contributor

Hi @Waj99

I can confirm there could be multiple reasons why you did not receive the OTP. If you are still using the mobile number given by iD Mobile, it could be a coverage issue as you need to have a stable connection in order to receive it. If you have moved your number over, you will need to receive a text stating that your number has moved over successfully and you will need to check if the number is correct under settings.

For Android - Settings > About Phone or About Device > Status > My phone number. Some Android phones will have SIM or SIM card status listed within Status. This is how you will be able to find the number you are using on your phone and sim. if using Message App, Change the phone number associated with the Messages app: Open the Messages app. Tap More then Settings then Advanced Select Phone number then edit the number to the correct phone number associated with your SIM card. Tap OK. If still have issue, remove the SIM and reboot the device. Then re-insert the SIM and check if its updated the correct port number in Phone settings. Still have the same issue after rebooting then advise try the SIM once in different device and see while sending text does it shows temporary number or port number.

For iPhone - Please go to Settings> Phone> My Number. Please change it to the number you wish to keep. If it does not allow you to save the number. Kindly open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.

If you still facing an issue, please contact Live Chat Support | iD Mobile Network for further assistance.

-Owethu

Much appreciated for ur help , i av already sorted it