Skip to main content
Solved

add phone number to app to access account

D
Community Member

I have recently joined iD mobile, my old number transferred to sim successfully unfortunately it won’t allow my number to be added to app so I have no way of reviewing my account.  Help please

Best answer by Tom B

Hi ​@District999 

 

When did your number transfer take place?

 

It might take a day or so after the transfer for the app to fully update and recognise the transferred number.

 

Tom

View original

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12459 replies
    • June 3, 2025

    Maybe try again tomorrow, ​@District999. 

    The iD Mobile systems don’t always appear to synchronise properly after a number transfer. 

    Meanwhile, calling 7777 from the phone with your iD SIM gives access to some account options.

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • Answer
    • June 3, 2025

    Hi ​@District999 

     

    When did your number transfer take place?

     

    It might take a day or so after the transfer for the app to fully update and recognise the transferred number.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    1 person likes this
    • D
      District999

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement