Hi @Rooster51 

When adding an account that is used by someone who isn’t the account holder, please ensure you’re using the details of the account holder and not the user themselves.

If you’re still having issues with this, please let us know so we can get in touch.

Tom

Thanks Tom 

I will try that....

Hi @Rooster51 

No worries, let us know how you get on.

Tom

Hello ID Community.

How can I add my another phone number to my online account?
I have my main number 07961483660, but I want to add 07737779085. Both numbers are on contract, and I want to have a full insight to both contracts.

Thank you in advance for your help.

Hi there @Ivan Tikvicki, welcome to Community!

Please see below instructions on how to do so:

Thanks,

Tyler

I am trying to add the second number I got with ID to my account, however it says that the details don’t match despite I checked them several times and they are correct.

Hi @Francesca Caliandro 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom