While browsing the upgrade offers on the id mobile app I was suddenly blocked from using it. Anyone any idea why?The message i get below is shown below.

Hi there @gallozoe1, sorry to hear that. Sometimes this can happen due to recent activity on your device, or going on and off the app regularly, or sometimes by mistake.Do you have a VPN or anything enabled on your phone?My best advice would be to try via another device or browser, or in incognito mode via our website. If that don’t work, I’d recommend calling our sales team on02071391397 between 9am-6pm, Monday-Friday.Thanks,Tylr

Blocked from using app | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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