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Question

Blocked from using app

  • September 8, 2025
  • 1 reply
  • 103 views
G
Community Member

While browsing the upgrade offers on the id mobile app I was suddenly blocked from using it. Anyone any idea why?

The message i get below is shown below.

 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 10, 2025

    Hi there ​@gallozoe1, sorry to hear that. Sometimes this can happen due to recent activity on your device, or going on and off the app regularly, or sometimes by mistake. 

     

    Do you have a VPN or anything enabled on your phone?

     

    My best advice would be to try via another device or browser, or in incognito mode via our website. If that don’t work, I’d recommend calling our sales team on 02071391397 between 9am-6pm, Monday-Friday.

     

    Thanks,

    Tylr

     

     

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