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Can't add phone number to new online account


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30 replies

Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Hello ​@paulajr 

 

Thanks for getting in touch. 

We would be happy to get a PM sent over but before then can we just check, are you trying to compete this on the app or via the iD Mobile online account? 

 

Thanks, 

 

Nat 


  • New
 Contributor
  • 3 replies
  • February 16, 2025

Online account (desktop).

Thanks.


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2941 replies
  • February 17, 2025

Hey there ​@paulajr, would you be happy for us to send you a PM to investigate further?

 

Thanks,

Tyler


  • New
 Contributor
  • 3 replies
  • February 17, 2025

Yes please.


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2941 replies
  • February 20, 2025

Hey there ​@paulajr,  we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler