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Question

Can't login to app or web

  • August 28, 2025
  • 1 reply
  • 33 views
A
Community Member

For at least a couple days I can’t login in teh website, hangs on a fully white screen. Similar issue with the app on each of our three phones. Reinstalled apps, same. Need to put money on my daughter’s app.

Does anybody have an idea about this? thanks.

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 2, 2025

    Hey there ​@Artmieux, sorry to hear that. Are you still having issues now?

     

    Is the app updated to the newest updates?

     

    Thanks,

    Tyler

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