Hi, I can’t find a human to help me here. I have just joined ID Mobile and transferred my old phone number using PUK etc. So now my original ID Mobile number is gone and I can’t receive phone calls or texts to that number (and I don’t want to). The problem is that I want to set up my account with ID Mobile and that requires a one time passcode to be sent to the original number (that doesn’t work). Can someone in ID Mobile send the OTP to my new number?
Solved
Can't register ID Mobile app - one time passcode goes to old number
Best answer by AdamH27
So it just turned out I had to wait another few hours before the change happened in the system. The one time code now gets sent to the new number. Problem solved.
So it just turned out I had to wait another few hours before the change happened in the system. The one time code now gets sent to the new number. Problem solved.
+25Hi
Glad to hear this has been sorted.
If registering to the iD Mobile app during a transfer, it may be worth waiting until the transfer fully completes (or registering before doing any transfer) as the system on the app might update the number a bit later.
Tom
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