Hi, I can’t find a human to help me here. I have just joined ID Mobile and transferred my old phone number using PUK etc. So now my original ID Mobile number is gone and I can’t receive phone calls or texts to that number (and I don’t want to). The problem is that I want to set up my account with ID Mobile and that requires a one time passcode to be sent to the original number (that doesn’t work). Can someone in ID Mobile send the OTP to my new number?

So it just turned out I had to wait another few hours before the change happened in the system. The one time code now gets sent to the new number. Problem solved.

Hi @AdamH27Glad to hear this has been sorted.If registering to the iD Mobile app during a transfer, it may be worth waiting until the transfer fully completes (or registering before doing any transfer) as the system on the app might update the number a bit later.Tom

Can't register ID Mobile app - one time passcode goes to old number

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