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Cannot view or access my bills on line.

  • July 23, 2024
  • 1 reply
  • 49 views
M
Community Member

I have been unable to view or access my bill on the the website. All I get is the “oops” notification. In fact I even get the “oops” when I log in but it seems to know who I am. Been the same from day one (only a couple on months) and messages to iD go unanswered. 

Best answer by Matthew T

Looks like you may have done a triangle port @Marc Hodghton at the end of May and your iD Mobile app account is still linked to your disconnected contract. Please unlink your Mobile Number from the app.

View your plans → Pencil → Remove Plan

Then re add it again:

Thanks.

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    1 reply

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1859 replies
    • Answer
    • July 31, 2024

    Looks like you may have done a triangle port @Marc Hodghton at the end of May and your iD Mobile app account is still linked to your disconnected contract. Please unlink your Mobile Number from the app.

    View your plans → Pencil → Remove Plan

    Then re add it again:

    Thanks.

    iD Community Manager

    Reply.


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