Cant receive emails from id to change passcode

Forum|Forum|4 months ago
April 29, 2026
1 reply
177 views

I recently changed the email address on my account and now I’m logged out. When I use “forgot password,” it says a reset email has been sent, but nothing arrives in my inbox (including spam/junk folders). I’ve checked both Wi-Fi and mobile data and tried multiple times.

Owethu M

iD Mobile Employee

Hi @caylaleaighx,

Thank you for getting in touch.

I’m sorry to hear that you’re unable to log in. Please be assured there is no known issue with our login or email systems, and thousands of customers are able to register and access their accounts daily. To help resolve this, please follow the troubleshooting steps below:

Registration/Login troubleshooting:

Please try registering or logging in via private/incognito mode using the following link:

https://my.idmobile.co.uk/login

Before doing so, ensure the iD Mobile app is updated to the latest version (if using the app)
Clear the app cache (if applicable)
Try accessing using mobile data only (iD Mobile network) and switch WiFi off

OTP (verification code) issues:

Check your email inbox, including spam/junk folders
Ensure your inbox is not full and can receive new emails
Add or whitelist our email address: noreply@idmobile.co.uk
Confirm that our emails are not being blocked by your email provider

If you are still not receiving the OTP, we would recommend trying to register using a different email address, as this often resolves delivery issues.

Owethu