Hi,
My mobile number ending in 751 is on a new contract with unlimited data, texts, and calls. Before that, I had 60GB, and originally a few years ago it started at 30GB, which used to renew automatically with extra data.
I’ve just received a text from iD saying my out-of-plan cap of 30GB has been reached, and now I can’t use any data. It says I have to wait 11 days for renewal.
Please could you reset this as soon as possible? I work for the NHS and need my phone urgently.
Many thanks
+26Are you abroad roaming on a foreign network?
Hi,
Thank you for your reply.
I haven't been abroad and based in UK .
Spoke to customer service and they help to resolve the issue and put me on my original contract. but the system didn't allow me to update my allowance.
+24Hey there
Thanks,
Tyler
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