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data allowance

  • August 22, 2025
  • 4 replies
  • 33 views
M
Active Contributor

Hi,
My mobile number ending in 751 is on a new contract with unlimited data, texts, and calls. Before that, I had 60GB, and originally a few years ago it started at 30GB, which used to renew automatically with extra data.

I’ve just received a text from iD saying my out-of-plan cap of 30GB has been reached, and now I can’t use any data. It says I have to wait 11 days for renewal.

Please could you reset this as soon as possible? I work for the NHS and need my phone urgently.

 

Many thanks 

    4 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 22, 2025

    Are you abroad roaming on a foreign network?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • majid herfeh
    • Author
    • Active Contributor
    • August 24, 2025

    Hi,

    Thank you for your reply. 

    I haven't been abroad and based in UK .

    Spoke to customer service and they help to resolve the issue and put me on my original contract. but the system didn't allow me to update my allowance. 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • August 27, 2025

      Hey there ​@majid herfeh, we’re glad to hear that we were able to resolve this for you.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        M
        Active Contributor
        • majid herfeh
        • Author
        • Active Contributor
        • August 27, 2025
        Unfortunately, I’m a bit unsure what to say.😞
         
        I’ve spoken with several customer service staff, and they were all very kind and tried to help by putting me back on my original contract and I signed the new  contract for 60 GB data 
        But I was told the system will not allow my data allowance to be updated for next month.
         
        I’ve seen that other providers are still offering my previous contract, so yesterday I  kindly ask the complaints team if they can offer price matching.🤔
        Or, when my new contract starts, will my data allowance return to 60GB after the 7 days?
         
        I was only told that unless I buy a handset, this would not be possible. and I will be in 30 GB from next month. 

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