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Data Rollover not showing

J
Community Member

I am unable to find my data rollover anywhere and can not access it.  Why has this happened?  Please can you help me to resolve this problem? Thanks

Best answer by andewhite

Probably just a ‘bug’ in the new iD app, @Japple14.  

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6 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12550 replies
  • Answer
  • July 15, 2024

Probably just a ‘bug’ in the new iD app, @Japple14.  

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8584 replies
  • July 29, 2024

Hi @Japple14 

 

The data rollover would automatically apply to your allowance, your allowance is typically shown on the front page of the iD Mobile app/website while logged in.

 

However the team are working on some issues where the allowance is not showing for some users, apologies for any inconvenience caused by this.

 

Tom

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M
New
 Contributor
  • Miketoo
  • New
 Contributor
  • 2 replies
  • October 22, 2024

Two months ago - why haven't they sorted it?

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8256 replies
  • October 23, 2024

Hi @Miketoo,

The team are looking into it and it will be fixed asap.

 

Kash

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S
New
 Contributor

Hello,

I upgraded a couple of months ago to get more data. I finished the month with about 8gb of data left, which had not rolled over. It's currently showing 24.9/25gb after the rollover.

Has this been resolved yet?

Thanks, Stephen.

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 5513 replies
  • December 16, 2024

Hey there ​@Stephen Blackburn, unfortunately, I don't believe this issue is a quick fix on the app/website, and is still being looked into and worked on.

 

Our teams are working to resolve this ASAP. If you have any data usage queries, please do contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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