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Data Rollover not showing

  • 15 July 2024
  • 2 replies
  • 41 views

I am unable to find my data rollover anywhere and can not access it.  Why has this happened?  Please can you help me to resolve this problem? Thanks

2 replies

Userlevel 8
Badge +10

Probably just a ‘bug’ in the new iD app, @Japple14.  

Userlevel 8
Badge +6

Hi @Japple14 

 

The data rollover would automatically apply to your allowance, your allowance is typically shown on the front page of the iD Mobile app/website while logged in.

 

However the team are working on some issues where the allowance is not showing for some users, apologies for any inconvenience caused by this.

 

Tom

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