I am unable to find my data rollover anywhere and can not access it. Why has this happened? Please can you help me to resolve this problem? Thanks
Probably just a ‘bug’ in the new iD app,
Hi
The data rollover would automatically apply to your allowance, your allowance is typically shown on the front page of the iD Mobile app/website while logged in.
However the team are working on some issues where the allowance is not showing for some users, apologies for any inconvenience caused by this.
Tom
Two months ago - why haven't they sorted it?
Hi
The team are looking into it and it will be fixed asap.
Kash
Hello,
I upgraded a couple of months ago to get more data. I finished the month with about 8gb of data left, which had not rolled over. It's currently showing 24.9/25gb after the rollover.
Has this been resolved yet?
Thanks, Stephen.
Hey there
Our teams are working to resolve this ASAP. If you have any data usage queries, please do contact our live-chat:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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