Probably just a ‘bug’ in the new iD app, @Japple14.  

Hi @Japple14 

The data rollover would automatically apply to your allowance, your allowance is typically shown on the front page of the iD Mobile app/website while logged in.

However the team are working on some issues where the allowance is not showing for some users, apologies for any inconvenience caused by this.

Tom

Two months ago - why haven't they sorted it?

Hi @Miketoo,

The team are looking into it and it will be fixed asap.

Kash

Hello,

I upgraded a couple of months ago to get more data. I finished the month with about 8gb of data left, which had not rolled over. It's currently showing 24.9/25gb after the rollover.

Has this been resolved yet?

Thanks, Stephen.

Hey there ​@Stephen Blackburn, unfortunately, I don't believe this issue is a quick fix on the app/website, and is still being looked into and worked on.

Our teams are working to resolve this ASAP. If you have any data usage queries, please do contact our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler