I'm trying to register my details on the app having recently transferred to ID mobile. My number gas successfully transferred but my details are not recognised on thr app. I have tried numerous times, each time ensuring I have added the correct information. Please advise a way forward.
+11
If you still unable to do so I'm forward this to a member of staff so they can communicate privately with you, but please try a web browser next.
Joe
+22
Hi Joe, thanks for the reply. Unfortunately, I've tried that on 2 separate computers and a tablet, as well as my phone without any luck. I get the same 'sorry your details do match our records' every time.
+25Hi
How long ago did your transfer happen? It may take a little take (24/48 hours) for our app system to update with the transfer.
Tom
+26Live chat is now closed, try again tomorrow.
+24Hey there
Please let us know if have any issues contacting the live-chat from 9am today.
Thanks,
Tyler
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