Signed up to iD and got number. I then cancelled after 2 days because they couldn't port my O2 number on time and O2 offered me new deal. ID failed to cancel contract, and then ported my old O2 number that I've had for 26 years. ID then cancelled my contract and disconnected both my iD issued number and my O2 number leaving me without and mobile service.
Customer service are useless. Can't speak to anyone and they continue to fail to provide PAC code so I can take my number back to O2
+10Go to CHAT page, and type “Speak to an agent”; simples.
+11
What I shall do for you is forward your message where IDMobile staff members be able to communicate with you here and then via a private message.
Joe
+11I have chatted with iD staff on 7 occasions since starting the contract. They failed every time
I've actually escalated this one on your behalf.
Joe
+24Hi
Looking into your account, it’s currently on a PAYG SIM, the contact has been cancelled. You’ll need to use this SIM and text PAC to 65075 to request a PAC from us to switch your number back to O2.
Thanks.
Have iD cleared all my charges as promised in the chats with customer services for all the hassle, inconvenience and failure to comply with agreement?
+24Hi
+11Only a week for iD to do something correctly
Thank you
Joe
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