I cannot log into the ID mobile App as it won't recognise my transferred number, only the number that came originally with the phone, so it wants to send the 6 digit verification number to the wrong phone number. 2 live chats, a network restore and a reboot have not solved the problem. How can I get the App to recognise my phone number?
Solved
ID mobile app doesnt recognise my phone number
Best answer by Tom
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
I'm having the same problem. Plus can't receive calls or text
+24Hi
Welcome to the Community!
I would advise contacting our Live Chat Team and a ticket can be raised for further investigation.
Kash
I've had the phone for a year and I cannot log into the app and monitor my usage etc. I've done 2 recent live chats and have followed the instructions they gave me - network restore, reboot and trying the sim in another phone. Nothing has worked. I don't know what else to fo but live chats don't seem to be working. I don't want to make an official complaint. There must be a way to get the app to recognise my phone number.
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
I cannot log into the ID mobile App as it won't recognise my transferred number, only the number that came originally with the phone, so it wants to send the 6 digit verification number to the wrong phone number. 2 live chats, a network restore and a reboot have not solved the problem. How can I get the App to recognise my phone number?
I am also having the same problem
Hello
Thank you for getting in touch.
We are sorry to hear you are experiencing issues accessing the app.
Is this following a number port to us?
Thanks,
Nat
+24Hey there
Thanks,
Tyler
I am having this same issue, just changed SIM, tried to get into APP and not recognising my PAC'd number change
+25Hi
How long ago did your number transfer take place?
If it’s in the last day or even still in progress, it’ll be worth either trying the iD Mobile number we give you to register (don’t worry, it’ll update automatically when the time is right) or await the transfer to happen for around 24 hours before registering.
Tom
+24Hi
Glad to hear that this is resolved.
If you require further assistance, please get back to us.
Kash
Hello,
i have a similar problem. Switched today from Vodafone and opted to keep my original number. When I log in to the app, it says my details don’t match your records (when adding the number I want to use) and Oops something went wrong when I use the number that came with the eSIM contract. Now not sure what to do. Thank you!
Hi
Thank you for the update! I'm glad to hear everything has been sorted.
If you need any further assistance, please don't hesitate to get in touch. We'll be more than happy to help.
Thank you,
Zandile m
The iD Mobile Team
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