I cannot log into the ID mobile App as it won't recognise my transferred number, only the number that came originally with the phone, so it wants to send the 6 digit verification number to the wrong phone number. 2 live chats, a network restore and a reboot have not solved the problem. How can I get the App to recognise my phone number?

Hi @RyanbsmithWe’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link:https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Tom

Hi @HELPLEASEHow long ago did your number transfer take place?If it’s in the last day or even still in progress, it’ll be worth either trying the iD Mobile number we give you to register (don’t worry, it’ll update automatically when the time is right) or await the transfer to happen for around 24 hours before registering.Tom

ID mobile app doesnt recognise my phone number

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