ID mobile app doesnt recognise my phone number

Forum|Forum|2 years ago
August 23, 2024
15 replies
1136 views

I cannot log into the ID mobile App as it won't recognise my transferred number, only the number that came originally with the phone, so it wants to send the 6 digit verification number to the wrong phone number. 2 live chats, a network restore and a reboot have not solved the problem. How can I get the App to recognise my phone number?

Best answer by Tom

Hi @Ryanbsmith

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Show previous replies

H

HELPLEASE

New Contributor

Hi Tom,

Its has all worked now, just needed to wait a few hours.

Thank you

Kash M

iD Mobile Employee

Hi @HELPLEASE,

Glad to hear that this is resolved.

If you require further assistance, please get back to us.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JulesRun

New Contributor

Hello,

i have a similar problem. Switched today from Vodafone and opted to keep my original number. When I log in to the app, it says my details don’t match your records (when adding the number I want to use) and Oops something went wrong when I use the number that came with the eSIM contract. Now not sure what to do. Thank you!

J

JulesRun

New Contributor

All solved now - looks like I just needed to be a little patient!

Z

Zandile M

iD Mobile Employee

Hi @JulesRun

Thank you for the update! I'm glad to hear everything has been sorted.

If you need any further assistance, please don't hesitate to get in touch. We'll be more than happy to help.

Thank you,

Zandile m