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ID mobile app doesnt recognise my phone number

Forum|Forum|2 years ago
August 23, 2024
15 replies
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I cannot log into the ID mobile App as it won't recognise my transferred number, only the number that came originally with the phone, so it wants to send the 6 digit verification number to the wrong phone number. 2 live chats, a network restore and a reboot have not solved the problem. How can I get the App to recognise my phone number?

Best answer by Tom

Hi @Ryanbsmith

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Tony Camkin

New Contributor

I'm having the same problem. Plus can't receive calls or text

Kash M

iD Mobile Employee

Hi @Ryanbsmith,

Welcome to the Community!

I would advise contacting our Live Chat Team and a ticket can be raised for further investigation.

@Tony Camkin It sounds like you may also need some further assistance and I would advise getting in touch with the Live Chat Team.

Kash

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R

RyanbsmithAuthor

New Contributor

I've had the phone for a year and I cannot log into the app and monitor my usage etc. I've done 2 recent live chats and have followed the instructions they gave me - network restore, reboot and trying the sim in another phone. Nothing has worked. I don't know what else to fo but live chats don't seem to be working. I don't want to make an official complaint. There must be a way to get the app to recognise my phone number.

TomAnswer

iD Mobile Employee

Hi @Ryanbsmith

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

Ela kussan

New Contributor

I cannot log into the ID mobile App as it won't recognise my transferred number, only the number that came originally with the phone, so it wants to send the 6 digit verification number to the wrong phone number. 2 live chats, a network restore and a reboot have not solved the problem. How can I get the App to recognise my phone number?

I am also having the same problem

N

Natalie W

iD Mobile Employee

Hello @Ela kussan

Thank you for getting in touch.

We are sorry to hear you are experiencing issues accessing the app.

Is this following a number port to us?

Thanks,

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

Ela kussan

New Contributor

It says my info doesn't match records

Tyler C

iD Mobile Employee

Hey there @Ela kussan, can you confirm your entering all the correct details, including the correct date of birth please?

Thanks,

Tyler

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H

HELPLEASE

New Contributor

I am having this same issue, just changed SIM, tried to get into APP and not recognising my PAC'd number change

Tom

iD Mobile Employee

Hi @HELPLEASE

How long ago did your number transfer take place?

If it’s in the last day or even still in progress, it’ll be worth either trying the iD Mobile number we give you to register (don’t worry, it’ll update automatically when the time is right) or await the transfer to happen for around 24 hours before registering.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.