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Question

issue with texts on transferred number

  • August 17, 2025
  • 1 reply
  • 12 views
P
Community Member

I have set up an account for my daughter. She used pac data and transferred to her old number. All texts go to her ID mobile number that she doesn’t use so she can’t see them. She can’t even set up her ID app because verification code goes to the number ID gave her, which she doesn’t use. What can she do to rectify the issue? Thanks 

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 18, 2025

    Hi ​@Pjrandev 

     

    I’d recommend the steps at the below;

     

     

    Tom

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