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login problems

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When trying to login to my account either online or app it asks for my details, no,name,d.o.b. when entered correctly i get message details dont match records and go no further. HELP.

Kash MAnswer

iD Mobile Employee

Hi @John galvin,

Welcome to the Community!

The link below may help with your issue.

Please contact our Live Chat Team if you have further issues.

Kash

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Kash MAnswer

iD Mobile Employee

Hi @John galvin,

Welcome to the Community!

The link below may help with your issue.

Please contact our Live Chat Team if you have further issues.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Najib ur rehman

New Contributor

I forget my login detail..how i recover

Najib ur rehman

Tyler C

iD Mobile Employee

Hey there @Najib ur rehman, you will need to go onto the iD Mobile app/website, and click “Fogotten password”.

Thanks,

Tyler

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S

s ayres

New Contributor

Hi, I’m trying to log into the mobile ID app and it is saying that my details don't match your records. I am certain I am using the correct number, surname and dob but it doesnt recognise one or all of them

Tyler C

iD Mobile Employee

Hi there @s ayres, have you tried using a different email address?

It could also be that the date of birth was entered incorrectly when you first registered, are you sure that’s correct also?

Thanks,

Tyler

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A

amarti35

New Contributor

I enter my phone number, surname & DOB, then says I will receive text message with one time passcode, but it never arrives

A

amarti35

New Contributor

Can’t send or receive text messages

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Marquerita T

iD Mobile Employee

Hi @amarti35 Can you please restart your device and try again.

Let us know how this goes.

~Marquerita

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A

amarti35

New Contributor

Hi Marqurita, I have already turned off and on, also switched off & on airplane mode

M

Marquerita T

iD Mobile Employee

@amarti35 Please click on the following link to join us for a private chat; https://community.idmobile.co.uk/inbox/overview your details were probably entered incorrectly when you registered.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.