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login problems

  • September 15, 2024
  • 11 replies
  • 200 views

When trying to login to my account either online or app it asks for my details, no,name,d.o.b. when entered correctly i get message details dont match records and go no further. HELP. 

Best answer by Kash M

Hi @John galvin,

Welcome to the Community!

The link below may help with your issue.

Please contact our Live Chat Team if you have further issues.

 

Kash

11 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • September 17, 2024

Hi @John galvin,

Welcome to the Community!

The link below may help with your issue.

Please contact our Live Chat Team if you have further issues.

 

Kash


I forget my login detail..how i recover


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 21, 2025

Hey there ​@Najib ur rehman, you will need to go onto the iD Mobile app/website, and click “Fogotten password”.

 

Thanks,

Tyler


  • New Contributor
  • September 30, 2025

Hi, I’m trying to log into the mobile ID app and it is saying that my details don't match your records. I am certain I am using the correct number, surname and dob but it doesnt recognise one or all of them

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 1, 2025

Hi there ​@s ayres, have you tried using a different email address?

 

It could also be that the date of birth was entered incorrectly when you first registered, are you sure that’s correct also?

 

Thanks,

Tyler


  • New Contributor
  • November 25, 2025

I enter my phone number, surname & DOB, then says I will receive text message with one time passcode, but it never arrives 


  • New Contributor
  • November 25, 2025

Can’t send or receive text messages 


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  • iD Mobile Employee
  • November 25, 2025

Hi ​@amarti35 Can you please restart your device and try again.

 

Let us know how this goes.

 

~Marquerita


  • New Contributor
  • November 25, 2025

Hi Marqurita, I have already turned off and on, also switched off & on airplane mode


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  • iD Mobile Employee
  • November 25, 2025

@amarti35 Please click on the following link to join us for a private chat; https://community.idmobile.co.uk/inbox/overview your details were probably entered incorrectly when you registered.

 

~Marquerita


  • New Contributor
  • November 25, 2025

I am logged in now for private chat