
When trying to login to my account either online or app it asks for my details, no,name,d.o.b. when entered correctly i get message details dont match records and go no further. HELP.
When trying to login to my account either online or app it asks for my details, no,name,d.o.b. when entered correctly i get message details dont match records and go no further. HELP.
Best answer by Kash
Hi
Welcome to the Community!
The link below may help with your issue.
Please contact our Live Chat Team if you have further issues.
Kash
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.