get message sorry your details do not match our records
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message sorry your details do not match our records
Best answer by andewhite
Forum members here can’t look at iD customers accounts,
Probably quicker to get help with this if you contact the iD Mobile customer support team, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter) - the iD advisers work until 8pm on weekdays.
Tell the 24/7 iD chatbot you want to “talk to a person” - repeat a few times though.
+26Forum members here can’t look at iD customers accounts,
Probably quicker to get help with this if you contact the iD Mobile customer support team, using their online Live Chat service, Facebook Messenger, or X (formerly Twitter) - the iD advisers work until 8pm on weekdays.
Tell the 24/7 iD chatbot you want to “talk to a person” - repeat a few times though.
+24Evening
Please refer to the following article for help with this error:
If you have followed all the steps and still cannot log-in, please reply to this thread. We will follow up with a Private Message to verify your account, and will pass the details onto the App team to investigate.
Thanks.
I am trying to log into account. Received the details don't match error. Tried app, tried web-based and still same error. I have double and triple checked. Details I am entering are right.
Tried live chat, waited 45 minutes for an advisor and cut off. Tried again and still can't get through to a human.
Driving me mad and I urgently need to check my roaming settings. Can anyone help.
I would be most grateful
+24Hi
Welcome to the Community!
Sorry to hear that you experienced issues with Live Chat.
I would advise contacting the team during opening hours.
If you have any issues getting through to someone, please type chat to an agent when you start the chat.
Kash
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