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mobile number switched - but ID app shows old number

  • December 16, 2024
  • 2 replies
  • 103 views

Anita Sunder Rajan
Community Member

I switched recently to ID and also ported my mobile number. Everything works okay but my ID app shows the mobile number I was given by ID before the porting 

Best answer by Tyler

Hey there ​@Anita Sunder Rajan, if your port is completed, then that’s great news.

 

The app can sometimes take a few days to update, so if not updated after a couple of days, please let us know and we can investigate further.

 

Thanks,

Tyler

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12413 replies
  • December 16, 2024

Is the correct number shown in your online iD account, ​@Anita Sunder Rajan?

https://my.idmobile.co.uk 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4543 replies
  • Answer
  • December 17, 2024

Hey there ​@Anita Sunder Rajan, if your port is completed, then that’s great news.

 

The app can sometimes take a few days to update, so if not updated after a couple of days, please let us know and we can investigate further.

 

Thanks,

Tyler