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mobile number switched - but ID app shows old number

  • December 16, 2024
  • 2 replies
  • 152 views
Anita Sunder Rajan
Community Member

I switched recently to ID and also ported my mobile number. Everything works okay but my ID app shows the mobile number I was given by ID before the porting 

Best answer by Tyler C

Hey there ​@Anita Sunder Rajan, if your port is completed, then that’s great news.

 

The app can sometimes take a few days to update, so if not updated after a couple of days, please let us know and we can investigate further.

 

Thanks,

Tyler

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      2 replies

      andewhite
      Platinum 
Contributor
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      • andewhite
      • Platinum 
Contributor
      • December 16, 2024

      Is the correct number shown in your online iD account, ​@Anita Sunder Rajan?

      https://my.idmobile.co.uk 

      Forum member (non-iD).
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • Answer
      • December 17, 2024

      Hey there ​@Anita Sunder Rajan, if your port is completed, then that’s great news.

       

      The app can sometimes take a few days to update, so if not updated after a couple of days, please let us know and we can investigate further.

       

      Thanks,

      Tyler

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