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Question

my number has not come over to ID

William Morton
Community Member

It's now the following day and my number has not come over to ID. PAC code was used at transfer. I'm getting nervous now.

Can someone within ID mobile check what is happening?

    4 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 287 replies
    • March 21, 2025

    ​@William Morton Hi there and rightfully so I be worried also, but these transfers can take a longer at time's. I'd advise you to contact an agent via logging into the Live chat via your IDMobile app or via a web browser. Once you have logged in type into the message box "To speak to someone" there after someone will contact you. 

    Hours of business week day's  up to 8pm weekend 6pm

     

    https://www.idmobile.co.uk/live-chat

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12068 replies
    • March 21, 2025
    William Morton wrote:

    It's now the following day and my number has not come over to ID. PAC code was used at transfer. I'm getting nervous now.

    Can someone within ID mobile check what is happening?

    Unfortunately ​@William Morton, if you gave iD your PAC at point-of-purchase, they sometimes seem to fail to process the PAC correctly. 

    Probably best to use the online iD web chat to speak to customer support. 

    The iD advisers work until 8pm on weekdays (6pm at weekends) - tell the 24/7 iD chatbot you’d like to “talk to a person”.

    iD Mobile

    This community article might help.

    Forum member (non-iD)
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    Helpful
 Contributor
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    • L0rdvega
    • Helpful
 Contributor
    • 11 replies
    • March 23, 2025

    I had to go through the chat system as the switch website did not work properly, however the live chat agent was able to use the PAC in the backend 

    andewhite
    Tyler
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    • andewhite
      andewhite
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 24, 2025

    Hey there ​@L0rdvega, we’re glad to hear the live-chat could resolve this for you!

     

    Thanks,

    Tyler

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      L0rdvega

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