New customer
Trying to transfer old number to ID
PAC is correct along with Transaction number and other details
ID giving me a message that it can't proceed due to issue with details
What do I do please?
Solved
NUMBER TRANSFER
Best answer by andewhite
Just use the iD Live Chat service to submit your PAC,
Tell the 24/7 iD chatbot you need to “talk to a person” - the advisers work until 8pm on weekdays.
🤞
+26Just use the iD Live Chat service to submit your PAC,
Tell the 24/7 iD chatbot you need to “talk to a person” - the advisers work until 8pm on weekdays.
🤞
Hi
Welcome and thanks for getting in touch.
We are sorry to hear you are experiencing issues when attempting to complete the port.
Can you please visit our Live Chat service using the link provided by
Do please let us know how you get on and if you require any further assistance.
Thanks,
Nat
Thanks guys I'm registered severely right impaired but all ported via live chat
1 person likes this
Hi
Thank you for taking the time to update the thread and let us know the team were able to help.
If you are ever in need of further assistance and Live Chat is not suitable, you can reach out to our Vulnerable Customer team on 0800 049 2376.
Thanks,
Nat
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
+25Hi
Sorry to hear this, is your PAC code still valid? They typically expire after 30 days.
Does your transaction number begin with a 4?
Tom
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.