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PAC Code

  • August 15, 2024
  • 4 replies
  • 132 views

Seán Mac Ruanaidh
New
 Contributor

I need a new PAC Code and my account has been closed. How do I obtain one so I can move and keep my number?

Best answer by andewhite

Seán Mac Ruanaidh wrote:

I need a new PAC Code and my account has been closed. How do I obtain one so I can move and keep my number?

If your iD account was closed within the last 30-days, you should be able to get a PAC from iD. 

You’ll need to speak to iD customer service online using Live Chat, Facebook Messenger, or X (formerly Twitter). I’d recommend sending a PM on their social media, explaining the issue.

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4 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 441 replies
  • August 15, 2024

If you failed to get before your ac closed, that number is now lost- can’t be recovered.

How to get a PAC is clearly explained on id’s website, if you’d bothered to look.


Seán Mac Ruanaidh
New
 Contributor

I did obtain the code before switching and I did bother to look.

 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • August 15, 2024
Seán Mac Ruanaidh wrote:

I need a new PAC Code and my account has been closed. How do I obtain one so I can move and keep my number?

If your iD account was closed within the last 30-days, you should be able to get a PAC from iD. 

You’ll need to speak to iD customer service online using Live Chat, Facebook Messenger, or X (formerly Twitter). I’d recommend sending a PM on their social media, explaining the issue.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • August 21, 2024

Hey there @Seán Mac Ruanaidh, welcome to Community!

 

If you need your PAC code urgently, then please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler